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Account Billing Issues
About 5 months back I had a wireless service with AT&T, after about 11 days I was unsatisfied with the service and switched to prepaid. I had all the charges cleared when I switched over and after a month after I switched I got a letter saying I still owed $57.40. I called AT&T immediately to clear up the charge and was told everything as been resolved. Another month goes by and I get the same letter with the $57.40 amount on it and I call and clear it immediately and ask the agent to make this never happens again. Fast forward to today, I get a call from a collection agent saying I owe $57.40. I call AT&T immediately and they tell me that they no longer have access to my account and that it is out of their hands to help me.
Is there anyone at AT&T who can fix this matter for good? Please.
Ali [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]