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Thu, Aug 6, 2020 11:23 PM

Accidentally mistyped my email when putting it in on my online order and now don't have access to my order number.

I order a new mobile switching over from T-Mobile and keeping the same number, but upon checkout I accidentally had a typo in the email I provided and didn't realize it until it said "Confirmation email sent to "____". Due to being a new customer that hasn't received my new device and SIM I don't currently have an AT&T login to use. I ordered it on Monday with 2-day shipping, it is now Thursday evening and I;m kinda concerned and would like to track it to make sure there's no issues.


Brand User

Community Support


132.7K Messages

a month ago

We can definitely point you in the right direction, @deejster.

We understand you're concern when it comes to tracking your new equipment order. We're glad you caught the error.

Since you don't have the order confirmation email please give us a call by 877.782.8870 and press #, then 0 to bypass the IVR and speak to a live person.

Once you've got the information you need will you follow back up here to let us know if there's anything else we can assist you with? Thank you for joining AT&T!

Keny, AT&T Community Specialist

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