Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need help understanding your bill?
Jrmorrobel7's profile

Contributor

 • 

3 Messages

Sunday, October 28th, 2018 12:16 PM

3 unsuccessful unlock request

I have submitted 3 unlock requests for an iPhone 8 I paid off about a year ago. 2 of them were submitted as they instruct us to do which is through the online portal. One of them was submitted through one of the customer service reps through the online chat. All three have been unsuccessful. The gentle through the chat insisted that the phone will be unlocked and there will be nothing for me to do beyond that point. He gave me a refernce number. A day later(sat 27th) I get an email stating my request could not be completed. I reach out to the customer service dept. through online chat, and that rep states that it was denied because I didn’t verify a email. She again took me through the process of submitting the request for me and providing me with a refernce number. Again she ensures me that this will take care of the problem and that I only need to watch for a email which I never received the previous 3 times. She declined to escalate this issue for me stating there was no way of her doing so. I would like for someone to help me get this issue resolved ASAP.

ACE - Sage

 • 

117.8K Messages

6 years ago

Are you using a public email?  Did you check the spam?   

It is suggested not using gmail as the filter tends to block the verification email.  Yahoo works fine.

 

Contributor

 • 

3 Messages

6 years ago

Thanks lizdance40, but it’s not letting me resubmit the request yet it says it’s pending. I will try that if this time it doesn’t work

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.