3 times customer service has promised I would get my credit LIARS LIARS LIARS
Been with AT&T for 9 years, never paid my bill late, upgraded my phone twice, but this last one, in November 2020 has been a nightmare. Wait 3 billing periods is where they screw you. Buy the time you realize something is wrong its almost two late. Twice I contacted customer service via chat, I have copies of them “giving me their word” I would get my $700 credit (in 2 or 3 more billing periods), when that didn’t happen I called and was (Edited per community guidelines) and I hope it was recorded for quality purposes because that employee lied me too. They found my phone at a wrong warehouse, was told I would see a $93 credit on my account within 24-48 hours and my new phone payments would be reduced to @$23, just another lie. I am totally shocked to see how many people this is happening to. Bate and Switch, or just plain out theft. Signed up for extra stuff, gave them my perfectly good IPhone 8 that owned and they stole from me. So thinking it might be time to go to the FCC, BBB, Attorney General, who else should I contact. I believe that I and so many other have given AT&T ample time to stick it to us, enough is enough. Anyone have any other ideas?