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amoo_miki's profile

New Member

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5 Messages

Sunday, November 6th, 2022 6:11 AM

24/7 Support

At the bottom of the Support page, it says:

Want to call us?

Wireless support: 800.331.0500 or 611 from a mobile device

Available 24/7 

However, calling the numbers, I am told that I have called them outside their business hours. Have I misunderstood what 24/7 means?

ACE - Sage

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117.6K Messages

2 years ago

Lol.  Yeah that's wrong. 

If you want support for your mobile phone or account, the hours are 7:00 a.m. to 9:00 p.m. local time.

ACE - Expert

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64.7K Messages

2 years ago

24/7 means automated support, not human support.

New Member

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5 Messages

2 years ago

@sandblaster calling those phone numbers, they did not offer any automated support either and if anyone thinks a recording saying call back later is some form of offering support, they have no idea what support is. Perhaps Amazon has spoiled some of us by showing us what real support is.

Contributor

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7 Messages

2 months ago

Now they're closed all day Saturday and Sunday. Disappointing.......

1 Message

1 month ago

We have no phone service in our area. Couchtown Rd Loysville!!! Can't call ATT!! Can't sign in!!!

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