New Member
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3 Messages
Your AT&T account is not eligible to enable cellular
I received a new esim because my 5G network was not working properly and they said it was due to my esim. Ever since I activated my new esim I've been experiencing this. I have cellular active on my Apple Watch Ultra, but in the cellular section on my Watch App it states "Your AT&T account is not eligible to enable cellular on your Apple Watch. Contact AT&T at 611 for more information." The plan is also active on my AT&T Account. Is it also normal for my watch to be under SOS Only? I've chatted and called and no one seems to know how to help me. Anyone else experience this?
formerlyknownas
ACE - Sage
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107.5K Messages
3 months ago
So what att plan do you have?
Prepaid?
Unlimited Value plus?
Unlimited plus or choice for one?
Or other? Please state which
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carrc
New Member
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3 Messages
3 months ago
No prepaid plan, I have Unlimited Extra
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ATTHelp
Community Support
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215.7K Messages
3 months ago
We're here to take a closer look into why your Ultra Watch is not eligible to enable cellular carrc.
We know the importance of being able to activate a cellular plan on your Apple Watch, and we're here to take a closer look into this for you. Let's meet in a DM so that we can take a look into your account. Our message will be found in the chat icon, in the upper right-hand corner of this page.
We look forward to hearing from you.
Marilyn, AT&T Community Specialist
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carrc
New Member
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3 Messages
3 months ago
@formerlyknownas any idea what’s causing my issue?
The AT&T Community Response hasn’t replied to my DM.
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Sosoqtpinoy
New Member
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1 Message
1 month ago
Any update?
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