Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.
thisiscrazy45

Contributor

 • 

3 Messages

Sun, Sep 24, 2017 7:28 PM

What is the true cost of AT&T Apple Watch plan?

Everywhere you look it says add the Apple Watch to your data plan for $10 so I jumped onboard. After a nightmare of a time getting the watch activated I come to discover that my true added cost is $50! I am cancelling the watch service and downgrading my plan instead.

Responses

Accepted Solution

Official Solution

lizdance40

ACE - Sage

 • 

77.1K Messages

3 years ago

@thisiscrazy45   Are you on the new Unlimited plan?   There are still those who don't know it doesn't count as a second line and bump the $90 single line plan up to $145, rather than $100.  

If that is the problem.  Call support and remind them what it says at the bottom of the unlimited plan page.   https://www.att.com/plans/unlimited-data-plans.html

 

IMG_6208.PNG

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Fl_retire

ACE - Professor

 • 

1.5K Messages

3 years ago

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

3 years ago

I was trying to do single-line unlimited plan for $95 + $10 for Apple watch. They insisted that I had to do the multi-line plan for $145 including the watch. I pointed out what I had seen in other forums, but they still refused and when I asked to work with someone else they said no one else could do anything different. I have since cancelled my watch plan and reverted to a single-line plan. After seeing lizdance40 post I also went to an AT&T store and confirmed that the people I spoke to on the phone and chat were wrong. It should be $95 + $10. Eventually I will try to do this again, but maybe with another carrier.

lizdance40

ACE - Sage

 • 

77.1K Messages

3 years ago

@thisiscrazy45

Thanks for posting the update.  

How in the name of aunt Annie's fanny could they read the ATT website and not conform.  🙄  

Absolutely ridiculous.  

What store did you do business with?  City, state and street address please.  I'm going to forward to someone who can re educate the staff there.  They were so very wrong and because of that, lost a sale and a customer.  And for sure you will tell many other people too.  

 If you paid a restock fee, I want you to get it all back too.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

3 years ago

They are doing the same thing to me on the phone.  I showed this information but he made me change from a single line to a multi-line plan and increased the cost 65 dollars.

Contributor

 • 

3 Messages

3 years ago

The store I went to (West Hartford, CT) actually had it correct. Person was apologetic and had I not have already returned the watch he could have helped me sort it out. The 2 people that messed it up were on the phone and then on chat. So far I haven't seen any cancellation or return fees, but will be keeping an eye out.

Contributor

 • 

3 Messages

3 years ago

On the phone now with someone who says he can do it on the Single Line plan without going to a multi. Will keep you all updated when it’s over.

Contributor

 • 

3 Messages

3 years ago

Well he did it for me.  I asked how and he said "I am a supervisor with more tools."  I think he rigged something together, no idea what.  But I have the Unlimited Plus Single Line Plan + $10 for the watch.

lizdance40

ACE - Sage

 • 

77.1K Messages

3 years ago


@jacobhensley wrote:

Well he did it for me.  I asked how and he said "I am a supervisor with more tools."  I think he rigged something together, no idea what.  But I have the Unlimited Plus Single Line Plan + $10 for the watch.


Exactly as it should be.  The lack of ability on the part of others is between the ears.  🤡

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

3 years ago

I'm on AT&T in California. For me the true cost is $23.65 per month. That's $10 per month "access charge" and $13.65 in government fees, taxes and surcharges.

 

ATTMyBill.png

dpope32597

Contributor

 • 

3 Messages

3 years ago

Yes and I am perplexed why the fees and taxes on the watch service are double those on a phone!

 

dpope32597

Contributor

 • 

3 Messages

3 years ago

My question is why the taxes and fees are double those on a phone! If I can't get a correction on this I too will cancel. Will also start looking at other carriers.

 

dpope32597

Contributor

 • 

3 Messages

3 years ago

I need to add that I spent 3 hrs on the phone today and still do not have an explanation. Very poor customer service ATT.

lizdance40

ACE - Sage

 • 

77.1K Messages

3 years ago

That’s nuts.  Taxes and fees should not exceed that of phones.  Something stinks

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

5 Messages

2 years ago

It’s because it’s a new line of service and they charge $40 activation fees every time you get a new line of cell service, whether it’s a phone, tab, smart watch, or hotspot 

Get started...

Ask a new question