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corbett_dallas's profile

Tutor

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4 Messages

Friday, November 5th, 2021 3:12 PM

setting up Apple Watch screen is blank

I'm trying to set up my Apple Watch's cellular plan according to the instructions. I open the Watch app, click "set up cellular", and log into my AT&T account. But that's as far as it goes, it just loads a blank screen with the AT&T deathstar in the upper right corner. 

Are there any other options for activating cellular on a watch? Or can the setup page be loaded in a different browser? 

This particular watch used to have a cellular plan with AT&T. When we switched to T-Mobile, I didn't continue it there, but now after switching back to AT&T I want to re-enable it.

Accepted Solution

Official Solution

Tutor

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4 Messages

1 year ago

Clearing cache and cookies was not germane, at all, to the problem.

For those following along, I went to a local AT&T store and got it fixed. The steps were:

1. Reset the Watch.

2. Sign up for the additional cellular line.

3. Add the EMEI of the watch to the cell line. 

Step #2 was the key one, and not one that's mentioned anywhere. So, if you're having problems getting your Apple Watch cellular working, make sure you've signed up for a cellular plan through the AT&T website ahead of time. This really needs to be added to the steps for setting up a watch, not sure why it's not. 

ATTHelp

Community Support

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210.3K Messages

1 year ago

Hi @, we're here to help set up your Apple Watch cellular plan.

 

We would suggest clearing the cache and cookies, and try a different browser to see if you can set up your cellular plan for your apple watch.

 

Review these detailed steps to set up NumberSync on your Apple Watch (GPS + Cellular) with your AT&T iPhone number, to talk, text, and use cellular data from your watch.

 

We hope this information helps, and thank you for reaching out to the Community.

 

Jeff, AT&T Community Specialist 

ATTHelp

Community Support

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210.3K Messages

1 year ago

Thanks for your reply @corbett_dallas.

 

We are glad to hear you that you were able to resolve your concerns at one of our local AT&T stores. 

 

Please reach back out of you need any additional help in the future. We thank you for teaching out to AT&T Community Forums.

 

Samantha, AT&T Community Specialist 

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