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Sandman01104's profile

Tutor

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7 Messages

Fri, Mar 15, 2019 12:42 AM

Samsung Galaxy NumberSync

So I just bought a Samsung galaxy watch and have been trying for days to get number sync to work with no luck, I have reset the phone and network going step by step according to att website many times. All my watch’s info is correct on my account and the watch is listed as a wearable. So when I get to the point during the sync where the watch is trying to generate the code to enter into my att account the watch icon just spins, I thought maybe it was possibly my signal so I have tried this in an area where I have  full bars....still nothing....anyone have any helpful info or do I need to go to the att store?

thanks 

ATTHelp

Community Support

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172.3K Messages

3 y ago

Hi @Sandman01104

 

Thank you for reaching out to us today. Which watch are you using?

 

Darais, AT&T Community Specialist

Tutor

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7 Messages

3 y ago

Samsung galaxy 46mm
ATTHelp

Community Support

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172.3K Messages

3 y ago

Hi @Sandman01104

 

Are you using an Android phone? The watch doesn't work with the iPhone or Google Pixel.

 

If that's not an issue, let's try doing a factory reset of your watch. Make sure your device is powered off. Press and hold the Power/Home button (right-edge) until 'Rebooting' appears at the bottom of the screen then release. Press the Power/Home button repeatedly until the 'Select REBOOT MODE' screen appers. Select Recovery (press the Power button to cycle through options). When 'Recovery' is highlighted as seen in the image above, press and hold the Power/Home button until the device reboots again. Allow several minutes for the reboot process to complete then attempt the setup process again.

Please let us know if this works for you.

 

Darais, AT&T Community Specialist

Tutor

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7 Messages

3 y ago

The phone I am using is a Samsung galaxy s8. After the last tech chat I did they did something and now my watch always say sim not provisioned mm#2. I have reset the network and my phone many times starting from like it was new.. thinking I may need a new esim

ATTHelp

Community Support

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172.3K Messages

3 y ago

Greetings @Sandman01104!

 

You'll want to visit your nearest AT&T Store in order to obtain a new SIM card as that alert you're receiving means your SIM card is no longer provisioned to a network.

 

Please let us know if you have any further questions.

 

Lar, AT&T Community Specialist

Tutor

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7 Messages

3 y ago

Did that...the person there didn’t know her way around the watch I had to show her....left with no fix but a new esim, chatted with tech support where they proceeded to unprovision my sim. Just got a new watch today and sim....still does not numbersync....get all the way to where the watch is supposed to generate the code and it never does the icon just spins then eventually say numbersync not available....this watch seems to be a waste of money

Tutor

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10 Messages

2 y ago

I bought the a Galaxy Watch 46mm at Best Buy to link to my Samsung Galaxy S8+ phone.  Watch works great and interfaces with the phone except for NumberSync in which the icon spins at the Getting Code stage or returns NumberSync Not Available.  Brought the watch to AT&T store and they reset it to factory specs including a new esim.  Same problem with NumberSync.  Hours and multiple telephone calls with AT&T and Samsung later I was told to return the watch although Samsung said the watch worked perfectly.  Best Buy wants a 10% restocking fee if they replace the watch if NumberSync still does not work.  The AT&T store rep said to return the watch to Best Buy and buy one from them but would not guarantee the new watch would not have the same problem.  AT&T Phone rep today said he has never had a call about NumberSync not working yet there are multiple posts here.    

Tutor

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10 Messages

2 y ago

I am have the same exact problem getting my Galaxy Watch 46mm to connect to my Samsung S8+ After reading Sandman01104 posts I am convinced that it is a problem with AT&T provisioning and replacing the watch as Sandman01104 already did will not correct the problem with NumberSync.  I also spoke directly with Samsung Support who confirmed that both my watch and my phone are working perfectly.

Tutor

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7 Messages

2 y ago

I gave up completely and sent back my 2nd watch... Maybe I will try in the
future when Samsung fixes these issues.

Tutor

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10 Messages

2 y ago

Funny how everyone at AT&T knows nothing about this issue with this watch
not working with NumberSync yet there are several posts about it in their
forum.

wayneclapper

Contributor

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3 Messages

2 y ago

To my knowledge the watches sold at Best Buy can't work with Numbersync as they don't have a dedicated phone number and line.  You used to be able to buy that type of watch there but when we recently upgraded my wife's watch, we had to go to AT&T directly for this reason.

Tutor

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10 Messages

2 y ago

I bought one there with the Bluetooth and LTE dedicated line ($10 per month
from AT&T) and is it supposed to work with NumberSync but doesn't.

Tutor

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6 Messages

2 y ago

This is total bull folks.  AT&T is basically throwing out half information and misleading people.  I spend hours trying to understand why and even got rude service at the AT&T store.  See the following links.  

https://m.att.com/shopmobile/wireless/features/numbersync-wearables.html 

This link above is misleading and it states:

What’s the cost to use NumberSync for wearables? click to collapse contents

There’s no additional cost beyond that of the wireless rate plans for your smartwatch and smartphone. Note that data rates, rather than messaging rates, apply when you use NumberSync to send and receive text messages.

(lesson learned as another misleading statement by AT&T)  Next the link shows various instructions for wearables.

 

https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1319228?make=Samsung&model=SamsungR805U&gsi=kk7aqm


Bottom line, you need to get an eSIM card from AT&T (it will cost $10 bucks a month which had their documentation been more clear, this would have been  a non issue). The purchase will also give you a phone number for the watch separate than the phone.  The card has the qcode you need to scan in the phone WEAR app and instructions are in the link above.  That will setup things such that the Samsung watch will ask to reboot and THEN you need to follow the instructions above because shortly after reboot the watch will give you a code.  That code goes into the AT&T site for number sync.

 Good luck and btw I am moving my phones out of AT&T thanks to their awful and misleading support.

Contributor

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3 Messages

2 y ago

It's pretty clear.  You have to have a line for the watch for this to work ($10/mo).   There are versions of these that are bluetooth only.   Those don't have this capability.  The issue discussed here is that the service no longer works.  It simply turns itself off.

Tutor

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6 Messages

2 y ago

I got my watch directly from Samsung so I was in the same boat.  That is why I had to go through the above hoops.

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