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vjboswell's profile

Contributor

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2 Messages

Sun, Jul 30, 2017 5:42 PM

S2 gear battery drain and overheating

Hello all, Have had my 2nd new S2 for 1 day. The first one overheated and ran the battery down in under 6 hours. Second one is doing the same. What in the heck am I doing wrong? These are the steps I have taken.

1. Dark Screen

2. Wifi off

3. bluetooth off

4. brightness to 1

5. NFC off

6. Mobile data to auto

7. Heart rate monitor off

8. Updated app and gear

9. Powered phone and gear off/on

Not sure what to do or if I am just super unlucky and have gotten 2 lemons.

ATTHelp

Community Support

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203.7K Messages

5 years ago

Hello @vjboswell
 

Thanks for reaching out with the concerns on your S2! I understand how important it is to have your phone and watch working properly!

 

You can troubleshoot your S2 by clicking here. We have another useful tool we use here that is available to our customers as well , you can use it by clicking here this will provide you with the same steps we use to troubleshoot ! 

 

I hope this helps! Should you need further assistance please reach out to us, we are always here to help!

 

Monica, AT&T Community Specialist

(edited)

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