New Member
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2 Messages
Ordered one thing account shows another.
Recently ordered the new iPhone and watch, while annoyingly they are still on hold even though they already took money out of my account I'm just curious. I ordered the watch ultra but my account shows I'm paying for a watch 3. In my account it in fact says I ordered the ultra. But under my devices it shows the 3. Is that just a placeholder because the watch I had before was a galaxy watch 4.
formerlyknownas
ACE - Sage
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107.4K Messages
9 months ago
Your online account should show whatever devices are currently registered on that line. Since you have not received your new devices neither of your new devices should register in your online account because you have not received them or activated them and they are not yet in use.
If you previously had a Galaxy watch and you did not cancel the Galaxy watch line, it should show no device active. Or the last device registered
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DragonStew
New Member
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2 Messages
9 months ago
That's where my confusion sets it even more now. Because as soon as I ordered ultra watch, the watch under my devices changed from the galaxy watch 4 classic, into the apple watch 3 Nike edition with showing how many payments I owe, even though I don't own the apple watch 3. I just hope once I do get my new watch delivered I don't end up having to pay for 2 watches one being one I don't even own
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ATTHelp
Community Support
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215.3K Messages
9 months ago
We understand your frustration, and we want to look into your watch order, @DragonStew. Special thanks to our ACE, @formerlyknownas with their quick response.
Let's meet in a Direct Message, and we can discuss raising an escalation to get your watch order resolved. Please check your Direct Message Inbox. It's the chat icon next to the bell icon in the upper right corner of the Forums page.
We look forward to assisting you. Thanks for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
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