The new iPhone 15
tfrog24's profile

New Member

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2 Messages

Thursday, January 5th, 2023 1:30 PM

order status - Shipping

I ordered an apple watch.  For the last week it says 'shipping'. My delivery date has passed.  why does it say shipping for several days and doesn't ship?

Community Support

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231.3K Messages

1 year ago

Hello tfrog24 we'd like to bring you into a direct message. By talking in private we can take a look at your order together.


 


We're going to send you a private message to better assist with your customer service experience. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).


 


Shiann, AT&T Community Specialist 

New Member

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2 Messages

1 year ago

After speaking with ATT customer service, an ATT employee was able to track where my order had 'stalled', got it moving again, and called me back to inform me.  

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