AT&T Community Forums

Numbersync not working

i recently switched phones because my old one was damages, i kept the same number. so im trying to reestablish my numbersync with the new phone but i keep getting "numbersync has encountered a problem" the code is "PD-GE-RsC-JsonSyntaxException" i dont know what it means and its not giving me options to fix it.

Responses

Accepted Solution

Official Solution

ATTTimCS

Employee

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420 Messages

2 years ago

Hello Community,

Thank you for sharing your feedback, and we appreciate your patience. We are currently looking into this and will provide an update once we have more information. In the meantime, please continue to troubleshoot as suggested by others in this thread.

Thanks

Tim, AT&T Community Specialist

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formerlyknownas

ACE - Sage

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117K Messages

2 years ago

Is the old phone you're using capable of using numbersync?

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B

Blaise747

New Member

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3 Messages

2 years ago

Yeah. Its not like an old old phone, its a replacement for the one I had, samsung note 20.

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H

Hbarber1992

New Member

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2 Messages

2 years ago

Following... I'm having the same exact issue

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ATTHelp

Community Support

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231.3K Messages

2 years ago

We are here to help, @Blaise747! Try resolving your experience with NumberSync by following these instructions to suspend or remove NumberSync from your Android:

Go to account overview and open the My wireless section.
Scroll to My devices & add-ons and choose the device you want to manage.
Select Manage my device.
Select Manage NumberSync.

Follow the prompts to suspend or remove NumberSync. Make sure to wait several minutes before adding the service back to your account.

Also, should your experience persist despite the first step, make sure to reach back out and let us know the make and model of your wearable so that we can provide adequate support.

Give this a try and let us know how this works for you.

Lar, AT&T Community Specialist

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Blaise747

New Member

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3 Messages

2 years ago

Im trying all of this, and when i go to manage numbersync, it tells me i need my own access id. When i try to make one, it says i have one already, and when i login with that, it takes me back to the account overview and i start all over again in the same cycle. So i cant even attempt this.

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M

M_simmons84

New Member

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6 Messages

2 years ago

Same thing happening to me! It's been happening for a few days now. I haven't been able to find a solution. I've talked to Samsung and AT&T. One woman I spoke with at AT&T said she is opening a ICU case, supposed to hear something within 72 hours, Monday 1/31/2022 will be 72 hours. I get 2 codes.. PD-GE-RsC-JsonSyntaxException and PD-GE-RsC-NullPointerException I have a galaxy watch 4 and a s21 ultra.

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ATTHelp

Community Support

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231.3K Messages

2 years ago

Hey there, @Blaise747! We want to help. Let’s meet in a Direct Message to discuss your NumberSync experience.

Please check your Direct Message Inbox for a message I am sending you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

Looking forward to assisting you.

Lar, AT&T Community Specialist

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