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New Member

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3 Messages

Sun, Jan 30, 2022 2:23 AM

Numbersync not working

i recently switched phones because my old one was damages, i kept the same number. so im trying to reestablish my numbersync with the new phone but i keep getting "numbersync has encountered a problem" the code is "PD-GE-RsC-JsonSyntaxException" i dont know what it means and its not giving me options to fix it. 

Accepted Solution

Official Solution

ATTTimCS

Employee

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343 Messages

Il y a 6 m

Hello Community,

Thank you for sharing your feedback, and we appreciate your patience.  We are currently looking into this and will provide an update once we have more information.  In the meantime, please continue to troubleshoot as suggested by others in this thread.

Thanks

Tim, AT&T Community Specialist

ACE - Sage

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98.5K Messages

Il y a 6 m

Is the old phone you're using capable of using numbersync?

New Member

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3 Messages

Il y a 6 m

Yeah. Its not like an old old phone, its a replacement for the one I had, samsung note 20. 

New Member

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2 Messages

Il y a 6 m

Following... I'm having the same exact issue

ATTHelp

Community Support

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194.9K Messages

Il y a 6 m

We are here to help, @Blaise747! Try resolving your experience with NumberSync by following these instructions to suspend or remove NumberSync from your Android:

  1. Go to account overview and open the My wireless section.
  2. Scroll to My devices & add-ons and choose the device you want to manage.
  3. Select Manage my device.
  4. Select Manage NumberSync.

Follow the prompts to suspend or remove NumberSync. Make sure to wait several minutes before adding the service back to your account.

 

Also, should your experience persist despite the first step, make sure to reach back out and let us know the make and model of your wearable so that we can provide adequate support.

 

Give this a try and let us know how this works for you.

 

Lar, AT&T Community Specialist

New Member

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3 Messages

Il y a 6 m

Im trying all of this, and when i go to manage numbersync, it tells me i need my own access id. When i try to make one, it says i have one already, and when i login with that, it takes me back to the account overview and i start all over again in the same cycle. So i cant even attempt this. 

New Member

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6 Messages

Il y a 6 m

Same thing happening to me! It's been happening for a few days now. I haven't been able to find a solution.  I've talked to Samsung and AT&T. One woman I spoke with at AT&T said she is opening a ICU case, supposed to hear something within 72 hours,  Monday 1/31/2022 will be 72 hours. I get 2 codes.. PD-GE-RsC-JsonSyntaxException and PD-GE-RsC-NullPointerException I have a galaxy watch 4 and a s21 ultra. 

ATTHelp

Community Support

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194.9K Messages

Il y a 6 m

Hey there, @Blaise747! We want to help. Let’s meet in a Direct Message to discuss your NumberSync experience.

 

Please check your Direct Message Inbox for a message I am sending you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

 

Looking forward to assisting you.

 

Lar, AT&T Community Specialist

ACE - Sage

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98.5K Messages

Il y a 6 m

Reset the password for your access ID. Wait 15 minutes.  Then try again with new ID

New Member

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6 Messages

Il y a 6 m

Still doesn't work.  

New Member

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1 Message

Il y a 6 m

I'm having the same exact issue. They had to open up a case for me. 

New Member

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1 Message

Il y a 6 m

Same thing here.  Galaxy watch3 andS21 Ultra.  Deleted it from my account, but now I can't add it back.

New Member

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2 Messages

Il y a 6 m

On the phone with AT&T Advanced Tech Support. This is a Json Syntax Error. This guarantees this is a server-side issue. These errors can occur when there's an object in the Javascript that Json doesn't recognize, based on what it's expecting to recognize (basically). Mine began after requesting a new phone number for my watch line and attempting to re-pair with the old phone. The EID (watch) has been reassociated with the new phone number in the system and the watch and phone reset. Any AT&T employee reading this, I am telling you this is a Json issue within NumberSync. This isn't a Samsung issue.

(edited)

ATTHelp

Community Support

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194.9K Messages

Il y a 6 m

Hi Hbarber1992! We are here to get your NumberSync back up and running again!

 

A device/SIM change can end your Number Sync, we recommend setting up Number Sync again. Let us know what type of devices you are currently using including your smartphone device and your wearable to better assist you with more personalized steps. 

 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist

New Member

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6 Messages

Il y a 6 m

I'm on the phone now with AT&T. I was just told that the EID number I gave her off of my watch is showing up as an IWATCH. idk whats going on because I have a galaxy watch 4. She is resetting it now. Hopefully it works after this. 

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