Numbersync issue Kyocera E6920 and Galaxy watch SM R815U

Hello, @Yoyoyo1234. Thank you for providing that information. 

Please let us know when a ticket was submitted. Also, we have a article that gives detailed steps on how to resolve Numbersync for wearables. 

Another thing you can do is make sure your software is updated on your device. 

Let us know if this helps! 

TT, AT&T Community Specialist

Updated to latest software. Went into the store and the associate couldn't help either. Tried 2 esim cards with the same result. 

It said the esin was already used. The watch had "unknown" for the iccid and unknown telephone number. 

It showed on the ATT side that the iccid took.   

AT&T Free Msg: Your case number is: 000000312460097. We will contact you by 08/12/2022. Thank you!

Here is the message about the ticket number. 

Thank you for the information regarding your tech escalation, @Yoyoyo1234.

Please let us know how it goes.

Thanks for reaching back out to AT&T Community Forums!

Nelson, AT&T Community Specialist

Here it is the 15th. No reply or solution. Another few days paying for a service I can't use. 

Hi Yoyoyo1234! Based on your Numbersync concerns, we want to get you in a Direct Message (DM). Check the message icon in the upper portion of the page and reply back. 

In the meantime, check out the requirements of numbersync for wearables which includes having an active postpaid wireless account that’s been set up for AT&T HD Voice and the following devices:

• Active AT&T HD Voice compatible smartphone.
• An activated AT&T wearable that supports NumberSync.

Learn how to set up NumberSync on your wearable 

The problem at the current moment is that the watch won't accept the esin that's been given from the store. We tried 2 separate cards. 

Where will the DM come to? 

Still not working. Promised a phone call on Saturday and no call. still no solution. 

The DM option isn't showing in my browser. How do I access the DMs?