NumberSync is currently unavailable - AT&T or Samsung Issue???

Hello @BostonMonte,

We can definitely assist you with setting up NumberSync for your wearable. If you haven't done so already, please be sure to follow these steps to Set up NumberSync on your Android smartwatch. If you're still getting that error message, please let us know at which step the error message is being displayed. Also, please keep in mind that in order for you to sync a wearable with your smartphone number, you need a user ID with your smartphone number assigned to it. You can follow the steps at this link to create a User ID for NumberSync wearables. Let us know if this helps.

Sean, AT&T Community Specialist

Hello @ATTCares,

Unfortunately, I get to step 10 on the link you sent https://soc.att.com/2JaivQi and get this message after a a period of time, "NumberSync is currently unavailable".

Thanks,
Greg

Let's figure this out, @BostonMonte!

Were you able to create a NumberSync User ID? You must have that set up before number you will be able to sync your wearable. You can find out how to create one here.

Hope this helps!

Cameron, AT&T Community Specialist

Is your Samsung phone At&t branded?   Are advanced calling features enabled?   And Wifi calling?

Sorry @ATTCares 

I do have a valid NumberSync account set up. I am able to log in and am prompted for the 5 digit code that never gets received on the Galaxy Watch. 

Thanks,
Greg

Hi @lizdance40,

The phone is AT&T branded. Wifi was enabled and I disabled it and still no luck.

AT&T Tech support was supposed to have this case escalated and was expecting a call back but with the holiday in play, fingers are crossed for next week.

Thanks,
Greg

If you have set up an access ID for your phone line.  https://www.att.com/support/article/wireless/KM1008917/

Try changing the password, give it an hour and try again.  The system is sluggish.   

I am having the same issue.  Generate a code times out and says numbersync is unavailable.  Att store, online tech support, none have been able to determine why.  Galaxy note 8.  Own user id. I was supposed to recieve a call from "escalated tech support" also...nothing.

Got the same issue. Got Galaxy S20+ and Active 2 Watch LTE (both from samsung.com unlocked) and went through all process of setting up and number sync - took sometime to understand that QR code is needed (AT&T reps should have this knowledge - i could get this info after talking to 3 reps). Set up done while AT&T rep on line, everything going smooth including new line activation, scanning QR code, number sync - at the end the msg "Number Sync currently unavailable". AT&T does not have solution and talked for 2 hrs with Samsung tech with no solution - only solution they say return the watch. Is AT&T angry that I got both from Samsung.com instead from them? AT&T stated they have raised the case but never know when it will be resolved. Anybody facing the same issue when got the instruments from AT&T?