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BostonMonte's profile

Tutor

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4 Messages

Mon, Jul 1, 2019 7:44 PM

NumberSync is currently unavailable - AT&T or Samsung Issue???

Just purchased a Samsung S10 and a Galaxy Watch 46 mm 4G LTE. Watch was not able to sync due to not being able to connect to the AT&T mobile networks. AT&T replaced the watch with a new one with a new e-sim. New one arrives and the e-sim worked perfect and was able to get on the AT&T Mobile Network. When attempting to NumberSync it times out as says: "NumberSync is currently unavailable".

 

Have spent over 3 hours back and forth with AT&T and Samsung on the issue and it has still not been resolved. AT&T says it is a Samsung issue and transferred me to Samsung for 45 minutes and then Samsung said that it is AT&T Network and I needed to call them back. 50 more minutes and we concluded, with "Sorry, I don't know what to say or do to fix this." 

 

Anyone know what to do to address this issue? 

ATTHelp

Community Support

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176.6K Messages

2 y ago

Hello @BostonMonte,

 

We can definitely assist you with setting up NumberSync for your wearable. If you haven't done so already, please be sure to follow these steps to Set up NumberSync on your Android smartwatch. If you're still getting that error message, please let us know at which step the error message is being displayed. Also, please keep in mind that in order for you to sync a wearable with your smartphone number, you need a user ID with your smartphone number assigned to it. You can follow the steps at this link to create a User ID for NumberSync wearables. Let us know if this helps.

 

Sean, AT&T Community Specialist

Tutor

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4 Messages

2 y ago

Hello @ATTCares,

 

Unfortunately, I get to step 10 on the link you sent https://soc.att.com/2JaivQi and get this message after a a period of time, "NumberSync is currently unavailable".

 

Thanks,
Greg

 

 

 

 

ATTHelp

Community Support

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176.6K Messages

2 y ago

Let's figure this out, @BostonMonte!

 

Were you able to create a NumberSync User ID? You must have that set up before number you will be able to sync your wearable. You can find out how to create one here.

 

Hope this helps!

 

Cameron, AT&T Community Specialist

ACE - Sage

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90.6K Messages

2 y ago

Is your Samsung phone At&t branded?   Are advanced calling features enabled?   And Wifi calling?

 

Tutor

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4 Messages

2 y ago

Sorry @ATTCares 

 

I do have a valid NumberSync account set up. I am able to log in and am prompted for the 5 digit code that never gets received on the Galaxy Watch. 

 

Thanks,
Greg

Tutor

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4 Messages

2 y ago

Hi @lizdance40,


The phone is AT&T branded. Wifi was enabled and I disabled it and still no luck.

 

AT&T Tech support was supposed to have this case escalated and was expecting a call back but with the holiday in play, fingers are crossed for next week.

 

Thanks,
Greg

ACE - Sage

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90.6K Messages

2 y ago

If you have set up an access ID for your phone line.  https://www.att.com/support/article/wireless/KM1008917/

Try changing the password, give it an hour and try again.  The system is sluggish.   

 

(edited)

Contributor

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2 Messages

2 y ago

I am having the same issue.  Generate a code times out and says numbersync is unavailable.  Att store, online tech support, none have been able to determine why.  Galaxy note 8.  Own user id. I was supposed to recieve a call from "escalated tech support" also...nothing.

New Member

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3 Messages

After scouring Google for an entire day, I found the answer in a Samsung forum. You have to create a different ATT account/ID for the watch, and share the main one, like you would for another person on your plan(give them access under their own ID)

Contributor

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5 Messages

Thought AT&T did not have an answer/resolve, accidentally i think i hit the solution. i had the problem of "numbersync is currently unavailable" and AT&T stated that many are having similar issues with samsung phones and active watches. I have S20+ and Active2 watch. what i found is that when the watch number sync with the phone, it looks to authenticate through your AT&T online account but thought watch triggers opening a broweser in phone for logging in, due to the time the phone takes to log in, watch assumes you are not able to do it and shows this message. so even when i was logging in on the phone, the watch shows this message and again triggered watch for numbersync and when it comes up (also by the time phone logs into the account), then it catches the sync. Not sure this is the soluton for all, but it worked for me. no harm in trying this. It took a couple of times to get it right for me.

Contributor

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5 Messages

2 y ago

Got the same issue. Got Galaxy S20+ and Active 2 Watch LTE (both from samsung.com unlocked) and went through all process of setting up and number sync - took sometime to understand that QR code is needed (AT&T reps should have this knowledge - i could get this info after talking to 3 reps). Set up done while AT&T rep on line, everything going smooth including new line activation, scanning QR code, number sync - at the end the msg "Number Sync currently unavailable". AT&T does not have solution and talked for 2 hrs with Samsung tech with no solution - only solution they say return the watch. Is AT&T angry that I got both from Samsung.com instead from them? AT&T stated they have raised the case but never know when it will be resolved. Anybody facing the same issue when got the instruments from AT&T?

New Member

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1 Message

2 y ago

3 hours?!?! Ive been tryin for 2 1/2 weeks....been inside my store 4 times and the employee said it needed a sim card and stuck paperclip in mic hole. And customer service called 5 times and 3 hung up on me when they discovered they couldnt help. Now the 4th send me a qr code and 5th was a tech who got me this far but still not syncing and ive wasted LITERALLY 3 days and they say well keep calling and we will just discount 10$ off...ive spoken to them for 20+ hours and nothings solved

New Member

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1 Message

@Arkboy33 This has been an ongoing issue with me as well.  I'm over a month now with no resolution.  Has your issue been resolved.  They continuously tell me that the ticket will be escalated and a rep will contact me within 24 hours and no one calls.  This is so frustrating!

New Member

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2 Messages

1 y ago

Same issue mines been going on for over 2 months.. thats when ticket put in.. each time I called they had no updates... called on regular basis and just called yesterday again and they had no answers and said well that was 2 months ago and they sent me to the store to have them get me a code.  Store laughed and said they are not tech they are sales people.. but its an att and Samsung issue.. they don't have this with the apple.. however they tried fixing through googling the issue..  still not fixed and was told to talk to customer loyalty which basically told me I'm stuck with it whether it works or not until the contract is paid and plenty out there have no problem and sent me back to tech support since tech closed my case saying it was resolved which it never was.  And again tech support couldn't fix it and said maybe to try to call Samsung and believes its something wrong with the device but they have nothing in stock to replace it so I'm stuck.  Not to mention it stops charging alot times because it overheats sitting on the charger it comes with.  So as of now I wouldn't hold my breath on getting it resolved as I'm still having no luck.. 

New Member

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1 Message

1 y ago

Anyone figure this out yet? I would like it know if it's fixable or if I should just return the watch and get a different one.

New Member

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1 Message

1 y ago

This is unacceptable.... watch worked find fine for first month, then a software update knocked my watch and phone out of sync. When I try to sync it, the sync code times out and I get "number sync unavailable". Spent SEVERAL hours on the phone and in ATT stores, but ATT cannot fix it and will not exchange the watch. Sent it to Samsung to try and claim warranty and they found no issues with it. I'm so fed up and ready to do business with someone else....

Contributor

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5 Messages

1 y ago

I had similar issues but could get it done and posted some months ago - repeated below:

Thought AT&T did not have an answer/resolve, accidentally i think i hit the solution. i had the problem of "numbersync is currently unavailable" and AT&T stated that many are having similar issues with samsung phones and active watches. I have S20+ and Active2 watch. what i found is that when the watch number sync with the phone, it looks to authenticate through your AT&T online account but thought watch triggers opening a broweser in phone for logging in, due to the time the phone takes to log in, watch assumes you are not able to do it and shows this message. so even when i was logging in on the phone, the watch shows this message and again triggered watch for numbersync and when it comes up (also by the time phone logs into the account), then it catches the sync. Not sure this is the soluton for all, but it worked for me. no harm in trying this. It took a couple of times to get it right for me.

 

Try this - it looks to me the timing though i do not call this as solution but it worked and I am currently using the numsync

New Member

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1 Message

1 y ago

I have a Samsung watch Active 2 and Samsung Galaxy S20.

When I tried to sync it with my phone number, I got this message ( number sync is currently unavailable).

I can make calls and receives from the watch's number, but I can't use the internet without wifi or connecting with my phone. (Mobile network unavailable)..!!


I talked with customer service, I've been asked to reset my watch but I got the same error, also I got a new QR number for my watch and it doesn't work until now.

 

I'm really disappointed and not satisfied with the service I received as it not working.

 

also, I charged for something not work.

 

Moreover, every time I contacted a representative, I repeat the same steps and I got the same result "NOTHING". SO PLEASE SOLVE THIS ISSUE FOR ME.

(edited)

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