The new iPhone 14
MikeRosser's profile

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Saturday, March 25th, 2023 2:40 AM

Number Sync NOT working!

To avoid having to travel back to the nearest AT&T store, I'm hoping to get help with number sync of my Samsung NOTE 10 to my newly purchased Samsung S4 watch. I CANNOT get the watch to work when it's away from my phone.

What am I doing wrong. I've tried for two days now! Lol!!!

Thanks in advance for your help... 

ACE - Sage


107.5K Messages

3 months ago

We need more information. Have you confirmed that the watch is a cellular version?

Is the phone an AT&T branded phone or is it an unlocked phone? And by unlocked I mean a non-carrier universal USA version, which does not boot with the AT&T blue globe.  If your phone is not an AT&T branded phone you should not be using number sync. Instead you should be using Samsung's call and text on other devices.

Are you using the Samsung Wear app?

Have you created an access ID for your phone line?  If you are not the primary user on the account you still have to create your own access ID in order to use number sync to connect your watch.


Community Support


215.7K Messages

3 months ago

Hello, MikeRosser, Thank you for reaching out to us for assistance with your Samsung S4. We want to help!


First, let's try to reset your watch. This link give specific instructions for the Samsung S4 watch!


You should be able to set up your Numbersync again by:

  1. Getting the Samsung Galaxy Wearable app and making sure you have the most recant version of the app.
  2. Making sure that Bluetooth is turned on for both your wearable and your smartphone.
  3. You have paired your smartphone and wearable using the Samsung pairing process.
  4. You have an active wireless plan for your wearable
  5. You have a NumberSync user ID for your wearable.


If this doesnt help, check out our troubleshoot & resolve tool to help fix your numbersync concerns. 


Feel free to reach back to us if you need additional help!


Thank you for posting on the AT&T Community Forums!


Carlton, Community Specialist

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