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Tutor

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3 Messages

Wed, Jan 30, 2019 4:45 PM

Number sync not working

I have called At&t numerous times about this issue!! I am not getting a sync code. I have gotten zero results and been promised to receive calls regarding the issue. Tickets have been made and nothing ever comes of it!! I pay too much for my service to still be dealing with this. Not to mention I'm still paying for the watch every month. 

     I will be canceling my services with at&t at the end of February and going else where!! They want to charge outrageous amounts for service but can't seem fix issues. Nothing has been done to compensate me, they just want their money!! At this point I would never recommend at&t to anyone!!

 

Responses

Brand User
ATTHelp

Community Support

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140.3K Messages

2 years ago

Hello @Depp106,

 

We can definitely assist you with setting up NumberSync for your smart watch. You can Learn how to set up NumberSync for wearables here. If you're still having issues after following the steps at the link that we've provided, you can Learn about resolving syncing issues here. Let us know if this helps.

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

2 years ago

I've talked with At&t numerous times and no results getting the number sync
code.
Brand User
ATTHelp

Community Support

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140.3K Messages

2 years ago

Hello @Depp106

Thanks for posting back.

We want to help complete the NumberSync set up process. We need to take a look at your account so we are sending a private message (PM). Please check your Forums Inbox, and reply to the message from ATTCares so we can get to work.

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

@ATTHelp Dont you think we all did this already? Do you not think that people already did their research and tried all of this (Edited per community guidelines) your AT&T support teams keeps trying to get customers like us to do? "read the troubleshooting steps, reset the watch, update the software." Its all the same - Ive been to 3 at&t stores and spent hours upon hours with them and nobody knows why which is sad they sell this product and cannot answer this simple question, but god forbid they pick up a phone and call someone with merit in a higher place to get an answer for you. Plain and simple, your support (Edited per community guidelines) and nobody knows why the number sync is not working. So for customers like myself that spent the extra money on a Active2 just to have the service connected to the watch - Ive wasted my money because it plain and simply does not work. I have called support about 10 times not and on the 5th call, that I spent a few hours on doing the same (Edited per community guidelines) steps, was told that they were going to send a ticket up to higher grounds and get back to me within 24-48 hours. That never happened and I had to call 2-4 more times only to be told we arent sure about that ticket, but will have a supervisor call you back today. That never happened. I called yesterday and spoke to someone in the US finally and she saw a request up but could not see the details of it - says she spoke with a supervisor and they advised that there was some sort of issue with numbersync and would call me back yesterday - of course that did not happen (you see the reason your support (Edited per community guidelines)). Im over this - managers, store managers, tech managers, phone support - all of it. I would expect some better level of service from a company of your statute and cant even get the decency of a call back.

(edited)

Tutor

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6 Messages

2 years ago

I have been an ATT customer for many years, and spent thousands upon thousands of dollars with the. My wife and I purchased new Galaxy watches from our local ATT store. Although, ATT's advertisement states "leave you phone behind, and have you smart phone number show up" when call or send message from your watch, that is not at all what happens. ATT has an internal problem with their number sync, and our phone numbers which all our friends and family members are familiar with does not display. IT IS OUR WATCH PHONE NUMBER. As with numerous other posts.....They refuse to do anything, but hold us responsible for the extra lines. [Edited to comply with Guidelines]I will be leaving them very quickly. What a shame 

GLIMMERMAN76

ACE - Expert

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20.7K Messages

2 years ago


@Tonyn1966 wrote:

I have been an ATT customer for many years, and spent thousands upon thousands of dollars with the. My wife and I purchased new Galaxy watches from our local ATT store. Although, ATT's advertisement states "leave you phone behind, and have you smart phone number show up" when call or send message from your watch, that is not at all what happens. ATT has an internal problem with their number sync, and our phone numbers which all our friends and family members are familiar with does not display. IT IS OUR WATCH PHONE NUMBER. As with numerous other posts.....They refuse to do anything, but hold us responsible for the extra lines. What ATT needs is a class action lawsuit! I will be leaving them very quickly. What a shame 


Please read your terms of service before you go all class action....

 

So do you and the wife have separate MYatt logins?

 

Me and the wife use numbersync every day BUT with Apple watches and never have a problem but we have 2 myATT logins.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

2 years ago

Yes, of course we do. I received a phone call from your highest technical department a few weeks ago. They openly admitted that they have an internal issue with numbersync and are working to address the problem. However, as you can see by post on the forms from 2018, this is nothing new.

Tutor

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6 Messages

2 years ago

Yeah, I'm not really considering a class action lawsuit. I finally got in touch with what AT&T calls the Ivory Tower. It is their highest Echelon of tech support. They admitted that they are having an internal issue with numbersync. I called Samsung corporation and they said the products work fine  on Verizon and T-Mobile.

GLIMMERMAN76

ACE - Expert

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20.7K Messages

2 years ago

Don't know I quit using Samsung's watches because of the poor support from Samsung.  Apps are lacking.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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15 Messages

2 years ago

Thanks for this info. I to am having issue with number sync. 

Tutor

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4 Messages

a year ago

I was considering a lawsuit also. They literally sent me a new watch from my insurance and said that would fix the problem. We shouldn't have to spend so much money and have these problems. I say class action lawsuit.

Tutor

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4 Messages

a year ago

I say we go all class action. I'm tired of the run around. They just replaced my watch with my ins because they said that was the problem. This is crazy.

Tutor

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3 Messages

a year ago

I switched to tmobile, they are a rip off.

Contributor

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1 Message

10 months ago

I'm having the same issue with Numbersync. My watch never gets the sync code. Apparently this is something AT&T cant fix...

New Member

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3 Messages

After scouring Google for an entire day, I found the answer in a Samsung forum. You have to create a different ATT account/ID for the watch, and share the main one, like you would for another person on your plan(give them access under their own ID)

New Member

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4 Messages

@Lilin_13 This has been long done - not a fix for my issue.

New Member

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10 Messages

4 months ago

It's pretty obvious that AT&T does not have a clue how to fix this problem. And when you talk to anybody in a local store or a technical support person on the phone they act like they have heard nothing about this problem. Obviously that is a lie since there are so many complaints that I see here on this forum. I am just recently dealing with the same problem but I see from this forum that it has been going on for almost two years. I called and complained last week and talked to a senior-level technical support expert and she said she was escalating this to a higher level and somebody would get back to me within four or five days with some sort of answer. I have yet to hear from anybody. I think they are just blowing smoke up my (Edited per community guidelines). I will be demanding that they let me out of my contract so that I can go to another service provider. 

(edited)

lizdance40

ACE - Sage

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79.4K Messages

4 months ago

@jaygeo914

You would have to have a contract to get out of one.  Your only obligation AT&T is to pay off your devices and your last month's bill. You can then sell your devices or unlock them and use them with a different carrier. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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