Number sync not working

Hello @Depp106,

We can definitely assist you with setting up NumberSync for your smart watch. You can Learn how to set up NumberSync for wearables here. If you're still having issues after following the steps at the link that we've provided, you can Learn about resolving syncing issues here. Let us know if this helps.

Sean, AT&T Community Specialist

Hello @Depp106

Thanks for posting back.

We want to help complete the NumberSync set up process. We need to take a look at your account so we are sending a private message (PM). Please check your Forums Inbox, and reply to the message from ATTCares so we can get to work.

Kenneth, AT&T Community Specialist

I have been an ATT customer for many years, and spent thousands upon thousands of dollars with the. My wife and I purchased new Galaxy watches from our local ATT store. Although, ATT's advertisement states "leave you phone behind, and have you smart phone number show up" when call or send message from your watch, that is not at all what happens. ATT has an internal problem with their number sync, and our phone numbers which all our friends and family members are familiar with does not display. IT IS OUR WATCH PHONE NUMBER. As with numerous other posts.....They refuse to do anything, but hold us responsible for the extra lines. [Edited to comply with Guidelines]I will be leaving them very quickly. What a shame 

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@Tonyn1966 wrote:

I have been an ATT customer for many years, and spent thousands upon thousands of dollars with the. My wife and I purchased new Galaxy watches from our local ATT store. Although, ATT's advertisement states "leave you phone behind, and have you smart phone number show up" when call or send message from your watch, that is not at all what happens. ATT has an internal problem with their number sync, and our phone numbers which all our friends and family members are familiar with does not display. IT IS OUR WATCH PHONE NUMBER. As with numerous other posts.....They refuse to do anything, but hold us responsible for the extra lines. What ATT needs is a class action lawsuit! I will be leaving them very quickly. What a shame 

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Please read your terms of service before you go all class action....

So do you and the wife have separate MYatt logins?

Me and the wife use numbersync every day BUT with Apple watches and never have a problem but we have 2 myATT logins.

Yeah, I'm not really considering a class action lawsuit. I finally got in touch with what AT&T calls the Ivory Tower. It is their highest Echelon of tech support. They admitted that they are having an internal issue with numbersync. I called Samsung corporation and they said the products work fine  on Verizon and T-Mobile.

Don't know I quit using Samsung's watches because of the poor support from Samsung.  Apps are lacking.

Thanks for this info. I to am having issue with number sync. 

I was considering a lawsuit also. They literally sent me a new watch from my insurance and said that would fix the problem. We shouldn't have to spend so much money and have these problems. I say class action lawsuit.

I say we go all class action. I'm tired of the run around. They just replaced my watch with my ins because they said that was the problem. This is crazy.

I'm having the same issue with Numbersync. My watch never gets the sync code. Apparently this is something AT&T cant fix...

It's pretty obvious that AT&T does not have a clue how to fix this problem. And when you talk to anybody in a local store or a technical support person on the phone they act like they have heard nothing about this problem. Obviously that is a lie since there are so many complaints that I see here on this forum. I am just recently dealing with the same problem but I see from this forum that it has been going on for almost two years. I called and complained last week and talked to a senior-level technical support expert and she said she was escalating this to a higher level and somebody would get back to me within four or five days with some sort of answer. I have yet to hear from anybody. I think they are just blowing smoke up my (Edited per community guidelines). I will be demanding that they let me out of my contract so that I can go to another service provider. 

@jaygeo914

You would have to have a contract to get out of one.  Your only obligation AT&T is to pay off your devices and your last month's bill. You can then sell your devices or unlock them and use them with a different carrier.