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Joshfirmin26's profile

Contributor

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1 Message

Sun, Dec 15, 2019 11:19 AM

Number sync not working for galaxy active 2 smart watch

I bought a brand new galaxy active 2 with att and trying to connect number sync not working keep getting a error code when trying to sign in number sync to sync watch. They could not help me at att store nor on the phone . Att reps been lying to me and made tickets to call me back never called me .I'm sick of att . I been a loyal customer seance att company first came about . I shouldn't be treated this way. And I shouldn't be able to pay for service  that dont work . Fix number sync or I'm dropping att and switching carriers and bringing the watch back 

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Accepted Solution

Brand User
ATTHelp

Community Support

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158.5K Messages

2 y ago

Greetings @Joshfirmin26,

 

We understand you're having issues with Number Sync feel free to click on the link provided to Troubleshoot and Resolve your issue.

 

Let us know if your still having issues with Number Sync.

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

Dont you think we all did this already? Do you not think that people already did their research and tried all of this (Edited per community guidelines) your AT&T support teams keeps trying to get customers like us to do? "read the troubleshooting steps, reset the watch, update the software." Its all the same - Ive been to 3 at&t stores and spent hours upon hours with them and nobody knows why which is sad they sell this product and cannot answer this simple question, but god forbid they pick up a phone and call someone with merit in a higher place to get an answer for you. Plain and simple, your support (Edited per community guidelines) and nobody knows why the number sync is not working. So for customers like myself that spent the extra money on a Active2 just to have the service connected to the watch - Ive wasted my money because it plain and simply does not work. I have called support about 10 times not and on the 5th call, that I spent a few hours on doing the same (Edited per community guidelines) steps, was told that they were going to send a ticket up to higher grounds and get back to me within 24-48 hours. That never happened and I had to call 2-4 more times only to be told we arent sure about that ticket, but will have a supervisor call you back today. That never happened. I called yesterday and spoke to someone in the US finally and she saw a request up but could not see the details of it - says she spoke with a supervisor and they advised that there was some sort of issue with numbersync and would call me back yesterday - of course that did not happen (you see the reason your support (Edited per community guidelines)). Im over this - managers, store managers, tech managers, phone support - all of it. I would expect some better level of service from a company of your statute and cant even get the decency of a call back.

(edited)

GLIMMERMAN76

ACE - Expert

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21.7K Messages

@sycoitalian where did you buy the watch at?

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

Best Buy, unlocked - I eventually took it back after countless hours of wasting time with ATT support and in store visits that I took it back, since ATT insisted that it was the unlocked watch. Purchased an ATT active2 instead and same issue.

New Member

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2 Messages

1 y ago

has anyone been able to find a fix for this? AT&T won't take responsibility or waive any fees for me so I'm stuck paying for this worthless watch, I've only been with AT&T for 4 months

New Member

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1 Message

10 m ago

I'm in the same boat. Keep saying it cannot connect to network...and I have a separate line for my wearable....so frustrating

New Member

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1 Message

2 m ago

I am dealing with the same issue. I have had my watch since October 2020. My watch worked fine for about 3 months then one day I left my phone in the kitchen and went downstairs....it automatically disconnected from AT&T number sync and I haven't been able to get it to connect since. I don't receive calls, text, or any other notifications even though my watch is still connected to my phone via bluetooth.

I have now called 8 times, had them re-provision my watch, provide me with a new Sim, reset my watch, and attempted to reconnect via bluetooth and number sync. Nothing has worked. It's really sad that customers are being forced to pay for a service that is obviously defective. If I wanted a fitness tracker I could have just purchased a Fitbit.

New Member

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1 Message

1 m ago

Months later and still having the exact same issue! Don't know why I brought the darn thing when they had me in the at&t store for 4 HOURS when I purchased my phone ($110.00) just to tell me I had to wait over a month for them to get to the ticket and fix the problem. Call after call after call nothing was fixed meanwhile sending me to every wrong department when my account clearly says BUSINESS ACCOUNT. Eventually after putting the phone to the side a month later it just started ringing. (Guess they finally fixed the issue) just to charge me for the month I had absolutely no service. Find out my second bill was well over $300 and when I called it was because they added another line to my account that I was not aware of and in fixing that problem why I decided to still do business with them and buy the freaking watch! SMH. Now having more issues (the same as you all) just for them to tell me once again nothing can be done but make a ticket and wait

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