Number sync not working for galaxy active 2 smart watch

Dont you think we all did this already? Do you not think that people already did their research and tried all of this (Edited per community guidelines) your AT&T support teams keeps trying to get customers like us to do? "read the troubleshooting steps, reset the watch, update the software." Its all the same - Ive been to 3 at&t stores and spent hours upon hours with them and nobody knows why which is sad they sell this product and cannot answer this simple question, but god forbid they pick up a phone and call someone with merit in a higher place to get an answer for you. Plain and simple, your support (Edited per community guidelines) and nobody knows why the number sync is not working. So for customers like myself that spent the extra money on a Active2 just to have the service connected to the watch - Ive wasted my money because it plain and simply does not work. I have called support about 10 times not and on the 5th call, that I spent a few hours on doing the same (Edited per community guidelines) steps, was told that they were going to send a ticket up to higher grounds and get back to me within 24-48 hours. That never happened and I had to call 2-4 more times only to be told we arent sure about that ticket, but will have a supervisor call you back today. That never happened. I called yesterday and spoke to someone in the US finally and she saw a request up but could not see the details of it - says she spoke with a supervisor and they advised that there was some sort of issue with numbersync and would call me back yesterday - of course that did not happen (you see the reason your support (Edited per community guidelines)). Im over this - managers, store managers, tech managers, phone support - all of it. I would expect some better level of service from a company of your statute and cant even get the decency of a call back.

@sycoitalian where did you buy the watch at?

Best Buy, unlocked - I eventually took it back after countless hours of wasting time with ATT support and in store visits that I took it back, since ATT insisted that it was the unlocked watch. Purchased an ATT active2 instead and same issue.