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Mon, Aug 26, 2019 12:16 PM

How do I get the IMEI cleared for my Samsung Gear S2 that I purchased on Amazon.

I purchased a Samsung Gear S2 on Amazon, and now the SIM card gives me an error "MM2".  I tried to get it unlocked via, but rcvd the message that "The account owner info you entered doesn't match our records.".  I would like this unlocked so I can use it on my Cricket plan - which is run over the AT&T network.


Thank you 



Accepted Solution

Official Solution

Brand User

Community Support


140.7K Messages

a year ago

Hello, @mpuls01,


Thank you for reaching out. From the message you received through the unlock portal, it sounds like the Gear S2 didn't use AT&T as the carrier last. You'll need to reach out to who you purchased it from for assistance in unlocking the device.


Have a great week.


James, AT&T Community Specialist

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