New Member
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3 Messages
Gizmo watch as ATT customer
I have a gizmo watch that I’ve currently purchased a separate Verizon plan for. I am able to get through all of the steps to setting up the watch but it will not let me pair it with my phone. I tried setting up an AT&T companion app but the companion app is requiring me to put in some special code and it’s acting as if I am a child (not the parent ).
I was on the phone with Verizon for over two hours and no one could help and I’ve tried calling AT&T but got disconnected twice.
Anyone with a gizmo watch that help me figure out how to pair this with my AT&T phone?
Constructive
Former Employee
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32.9K Messages
2 years ago
i think i read here in the forums that the gizmo wont work with at&t maybe @formerlyknownas would know
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formerlyknownas
ACE - Sage
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117K Messages
2 years ago
@Hbuffkin
You cannot 'pair' with your AT&T phone.
What you can do is add the companion app (Gizmo hub) to your AT&T phone which allows you to communicate back and forth and track it.
Verizon should have told you how the Gizmo works.
https://www.verizon.com/support/verizon-gizmowatch/apps-and-widgets/
User PDF
https://www.google.com/url?sa=t&source=web&rct=j&url=https://ss7.vzw.com/is/content/VerizonWireless/Catalog%2520Assets/Devices/Gizmo/Gizmowatch%2520UG/gizmowatch-final-user-manual-09172018.pdf%2326&ved=2ahUKEwjjrMLy4PL0AhUikIkEHfNuBK8QFnoECAkQBg&usg=AOvVaw1CzCpK1EBGK0XfbB_MR13z
The Gizmo is a "phone ', not a companion device like a smart watch. If you are treating it that way, of course it won't work.
(edited)
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Hbuffkin
New Member
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3 Messages
2 years ago
Hey there , thanks for the info . I do have the gizmo hub app on my phone , and I get all the way to the pairing of the watch and it doesn’t work .
it’s asking me to pair the watch in order to move forward , and Verizon said that it should be pairing , but it isn’t . They said it’s worked for other Att customers. .
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formerlyknownas
ACE - Sage
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117K Messages
2 years ago
Does it get as far as the QR code?
Allow you to scan it? (page 10 of the PDF guide)
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ATTHelp
Community Support
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231.3K Messages
2 years ago
Let's get you pointed in the right direction for your Gizmo Watch @Hbuffkin.
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Hbuffkin
New Member
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3 Messages
2 years ago
Formerlyknownas
i can scan the QR code and it shows the phone number but then after a couple of minutes it says unable to pair .
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formerlyknownas
ACE - Sage
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117K Messages
2 years ago
🤔. That's not right.
Any chance you can visit a Verizon store?
If it hadn't worked for other people, I wouldn't even try, but just suggest you return.
You might also try on Reddit. Lots of techie geeks on there.
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