Galaxy Watch Woes!!!!
Ok, so I got a new LTE enabled galaxy watch last night (ordered direct from Samsung). I also have a Galaxy S9+ phone (also ordered direct from Samsung, unlocked, not AT&T branded). I've now spent 3 hours going back and forth to the AT&T store near work, and on the phone with AT&T tech support.
First they used a blue esim card to provision my watch. Ok, that worked. They told me how to set up numbersync. I tried that when I got back to the office and it gave a strange error. Called tech support, they came to the conclusion that my phone needed a new sim card. At the same time, they apparently disabled the esim for the watch 😞 Went back to the store, got a new sim card (the old one was almost 7 years old). Came back. Factory reset watch. Sim in watch still not provisioned. Called tech support again. This time the person realizes I have an unbranded phone.
I'm then told because I have an unbranded phone, they can't turn on voice over LTE, which is required for numbersync.
The unbranded GS9+ can do VOLTE on ANY OTHER NETWORK! So why can't AT&T enable it? And why is it required for numbersync?
At this point, I'm so frustrated that I just cancelled the new line for the watch. And i'm very tempted to switch to a different carrier at this point. I've been a customer of AT&T FOREVER (since the pre-Cingular and Cellular One days of 1992). How hard is it to make technology work?
Is there any way this is ever going to work with the hardware I have?