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Lukeaj
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New Member

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15 Messages

Thu, Feb 17, 2022 2:05 AM

Galaxy 4 classic watch won't provide code for numbersync.

Just to confirm, I was told today by tech support that the galaxy 4 watch is not compatible with number sync and I need to get with Samsung to figure it out. Of course Samsung said it's a third party app and it's on ATT. Does anyone have it working with the latest update? I guess on the upside, I still have few more days in my return window. I will just have to eat the 15% restocking fee.

ATTHelp

Community Support

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203.9K Messages

10 months ago

Hi, ! Allow us to help get your Samsung Galaxy Watch 4 Classic connected via NumberSync.

 

With further review we can confirm that the Samsung Galaxy Watch 4 Classic is compatible with NumberSync. Consumers with the latest software on their watch can activate their device without an eSIM Activation Card. Otherwise an eSIM Activation CARD/QR Card (card has scannable QR code) is required for activation. 

 

We advise for you to access our Device Support tool by navigating to our AT&T Wireless support page. Once you've reached this webpage, select Get suggestions. Next, choose your device type which is located under change device. Lastly, go to Services>Device pairing (NumberSync). You'll be provided with personalized solutions based off the requested details specific to your experience.

 

Still unable to pair with NumberSync? Remove NumberSync if you haven't done so already. You can do this by logging into your wireless account and going to your myAT&T account overview>Scroll to My devices>Select Manage my device for the wearable you want to update>Choose Manage NumberSync. Then try setting up NumberSync again. Also, if able, uninstall the Galaxy Wearable app and download it again.

 

Before you begin, make sure:

  • Bluetooth is turned on for both your wearable and your smartphone.
  • You have paired your smartphone and wearable using the Samsung pairing process.
  • You have an active wireless plan for your wearable
  • You have a NumberSync user ID for your wearable

Set up NumberSync from the Galaxy Wear app:

  1. Open the Galaxy Wear app on your smartphone.
  2. Tap Settings and then Mobile Plans.
  3. Choose AT&T NumberSync, then Get Started.
  4. Tap Sync Watch.
  5. Check your watch for a Sync Code.
  6. Enter the Sync Code in the app (if it doesn’t automatically enter it for you).

You’ll get a message on both the Galaxy Wear app and your wearable that your smartphone number and watch have synced. If you run into a error code, please share the exact error code with us. There are specific troubleshooting methods for every code and we want to assist you to the best of our ability.

 

Thank you for connecting with the AT&T Community!

 

Jonye, AT&T Community Specialist  

Lukeaj

New Member

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15 Messages

10 months ago

None of those steps worked Jonye. It errors out when you go to generate the Sync Code. I have deleted the app, factory reset the watch, issued the watch a new eSIM. This problem is both on my wife's watch and mine. I got hers to generate the sync code but then the watch applied an update; now it won't generate one. 

ATTHelp

Community Support

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203.9K Messages

10 months ago

This isn't the experience we wanted you to have, @Lukeaj . We want to help get NumberSync working on your device.

 

Let’s meet in a Direct Message (DM) to discuss our next steps.
 
Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums page).
 
In the meantime, if you have any info on the employee that helped you, I would be glad to submit feedback on our end. 
 
Thanks for choosing AT&T Community Forums Page!
See you in the DM!
 
Ashton, AT&T Community Specialist 

 

 

New Member

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6 Messages

10 months ago

I have had the same issue, NOTHING has worked so far.  now 5 days.  The AT&T service has quit providing a NumberSync code.  I have done everything listed on these pages.  It worked fine prior to beginning of last week.  Then random message in middle of the day that said I was disconnected from NumberSYnc.  Now no matter what I do, I get the error code listed by everyone here.  and no code.  How do I get notified when this is fixed?  (I have Samsung S20 FE and Galaxy4 Classic.)

New Member

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6 Messages

10 months ago

I have had the same issue, NOTHING has worked so far.  now 5 days.  The AT&T service has quit providing a NumberSync code.  I have done everything listed on these pages.  It worked fine prior to beginning of last week.  Then random message in middle of the day that said I was disconnected from NumberSYnc.  Now no matter what I do, I get the error code listed by everyone here.  and no code.  How do I get notified when this is fixed?  (I have Samsung S20 FE and Galaxy4 Classic.)

ACE - Sage

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102K Messages

10 months ago

Lukeaj

New Member

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15 Messages

9 months ago

@Kroller On the 17th @ATTHelp direct messaged me saying they were going to escalate my case. I was told I would be contacted in 24-48 hours. Got a message Saturday saying I am scheduled to be contacted the 22nd. When/if the contact me I will jump on here to let you know what the outcome is. Of course, I work and can't have my cell phone at work that day, so fingers crossed I catch them. 

(edited)

ATTHelp

Community Support

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203.9K Messages

9 months ago

Hey there @Kroller, we want to help you get your NumberSync back up and running!

 

Let's meet in a DM ( Direct message) to discuss our next steps.
 
Please check your Direct Message inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums page).
 
Thanks for choosing AT&T Community Forums Page!
 
See you in the DM!
 
Ashton, AT&T Community Specialist 
Lukeaj

New Member

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15 Messages

9 months ago

@Kroller Any luck on your end? Suprise, surprise, I have been told today, the 22nd, that my case is still in review by @ATTHelp and someone will be reaching out to me. I think they are waiting until my return window closes.

New Member

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6 Messages

9 months ago

Ugh! No help. And no one can say the classic version doesn't work with nmbersync as mine did for 4 months since I got the watch. Just suddenly quit in middle of day. As a person that worked in the industry for 20 years...I can surely say that it's a untested sw update and no one is prioritizing. Going to get refund end of week 

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