Contributor
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10 Messages
Don't buy an unlocked Galaxy Active 2- it won't work on AT&T
Got my new Active 2 LTE unlocked today. Went to add it to my att account and it won't recognize the IMEI number. Called both levels of tech support and they could not help. I'd suggest holding off buying until this mess is sorted out.
ATTHelp
Community Support
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231.4K Messages
4 years ago
Greetings SaltyReindeer,
Thanks for reaching out to to us in regards to your device not being compatible with our network. We're sorry to hear that you weren't able to add your device.
We'll recommend you to click on the link provided to learn how to bring a compatible unlocked device to our network. Let us know if you have any other questions or concerns,
Jacob, AT&T Community Specialist
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