Contributor
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3 Messages
Continous Number Sync disabling
This is getting frustrating and out of hand. My Gear S2 keeps getting the infamous "Number sync will be disabled, the service is currently unavailable." Why offer a service for a device that clearly is not functioning? Please tell me what the remedy is for this, or what is in the works.
NumbersyncFailing
New Member
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15 Messages
4 years ago
Same issue as above. Just bumping this thread. Tried resetting watch and re-establishing numbersync. After success, I get a "You've suspended numbersync for wearables" message with no user touches to the phone or watch (and, no movement, and mobile data "always on" on the watch, in a good LTE area).
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SeaBoss
New Member
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5 Messages
3 years ago
I've been having this problem for over 2 years and it's because the watch eSim gets disabled. AT&T sends a new eSim and after going through the setup Number Sync works again for a few more months until "Rinse, Repeat" happens yet again. I still live in the same place with the same wireless signal and Number Sync works... until it doesn't. It has happened with two different phones and two different watches at 2 different addresses so I'm guessing HDvoice ain't the issue...AT&T is the issue.
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ATTHelp
Community Support
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231.4K Messages
3 years ago
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NumbersyncFailing
New Member
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15 Messages
3 years ago
Um.... Don't set this thread to private. Please solve the issue for everyone. I'm one of several people who terminated service (on the watch) because AT&T couldn't get this to work.
Solving Seaboss's issue transparently and in the open might just be what was needed to turn this nightmare around.
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SeaBoss
New Member
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5 Messages
3 years ago
I have posted about this issue on the AT&T Facebook page and they ALWAYS want to take this private. I have gone that route with no success whatsoever. After answering questions (repeatedly) and then explaining the issue (repeatedly) I'm asked to go private and I'm told about my value as a customer and that they will look into it and get back to me. Then... crickets. No response ever again. The point is... this IS a known issue. I do not know whether the problem is with the phone, the watch, the app, the software that controls all of the things involved or if the problem is AT&T itself. The issue is KNOWN. I reported it the first time more than 2 years ago. My money is on that it is AT&T that is the issue. I AM certain that it's AT&T's issue to resolve whatever the (Edited per community guidelines) cause is. It is their job to find the cause and not the consumer's. Tech support's solution to everything is a "Factory Reset the Watch". Been there, done that and I've lost count of the number of times I've gone through this. I have been with AT&T for literally decades and I have reached the end of my rope. Right now this minute my Number Sync is disabled because of this issue. A new eSim card is on its way to "fix" it but I don't have it yet. I do know that AT&T doesn't care about this issue and going private won't change that.
(edited)
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NumbersyncFailing
New Member
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15 Messages
3 years ago
Yep. I share your frustration, especially since some of their troubleshooting involved activating and then deactivating the watch, which required a new eSIM each time, which required a new (physical) blue card with the number printed on it, *not* available in stores. (again, the "electronic" SIM, required a *physical* card, and therefore 2-4 day delay).
I've got a stash of UPS envelopes with eSIM's in them just in case AT&T ever fixes this.
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ATTHelp
Community Support
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231.4K Messages
3 years ago
Hello, @SeaBass,
We're glad to learn you have an eSIM on its way to you. If this occurs again, let us know so we can investigate it further.
Have a great week.
James, AT&T Community Specialist
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SeaBoss
New Member
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5 Messages
3 years ago
First of all the username is SeaBOSS, not SeaBass so I can tell you are very concerned about getting things right. This Number Sync issue has happened more than a dozen times over the last couple years and I report it each time. I believe investigating it further would be appropriate. I also believe it's not gonna happen. AT&T does not respond to this issue. AT&T should stop charging for the service until this is fixed. I believe there's a better chance of receiving millions of dollars from a Nigerian prince than there is for AT&T to actually address the problem. The problem keeps happening over and over and not just to me, so....when exactly are you going to investigate this further, Mr. AT&T Community Specialist? When? Lots of us are waiting for your answer.
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Phillipsm83
New Member
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2 Messages
3 years ago
I am having this exact same problem and it's extremely frustrating! Why pay for LTE when only works maybe 15% of the time. Absolutely ridiculous. The reason I purchased the LTE capability was so I didn't have to carry my phone with me all the time. Totally defeats the purpose since it doesn't work!
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