Continous Number Sync disabling

Hello Community,

Although this is an older thread, we wanted to jump in and provide some additional troubleshooting for new customers that are finding this thread.  As @GLIMMERMAN76 indicated, HD Voice is required for this to work.  If you move out of HD Voice coverage, you could run into issues.

Before you set up numbersync for your Samsung wearable, make sure that:

• Bluetooth is turned on for both your wearable and your smartphone
• You have paired your smartphone and wearable using the Samsung pairing process
• You have an active wireless plan for your wearable
• You have a NumberSync user ID for your wearable - your AT&T User ID has to be associated with a specific phone number.

Also, for the best NumberSync experience, choose AT&T Messages Backup & Sync as the default messaging app on your smartphone. Here’s how:

• Go to Messages.
• Tap More, then Settings, and finally AT&T Messages Backup & Sync.
• Select Turn it on if it’s not already enabled.

Once this is complete, we’ll send you a confirmation text. You'll want to ensure that you have the latest software on your devices. NumberSync options won’t display on their wearable unless your software is updated to the latest software.

An AT&T HD Voice-capable smartphone that supports AT&T Messages Backup and Sync service is also required for Numbersync. To learn more about this, check out our article on AT&T HD Voice.

If you're still having difficulties, please create a new question and we'll assist.

number sync requires HDvoice if you drop out of hdvoice coverage it will give you that message.

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@MissEverson wrote:
So the kitchen has HDvoice, but walking less than 3 feet away to the living room does not? This is ridiculous.

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coverage can change that much.  I returned my gear s2 3g and went to a gear s2 classic.  Also it has more to do with the phone losing hdvoice not the watch.

Thanks-but this has been happening even with my Note 5 in my hand and the watch on my wrist.

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@GLIMMERMAN76 wrote:

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@MissEverson wrote:
So the kitchen has HDvoice, but walking less than 3 feet away to the living room does not? This is ridiculous.

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coverage can change that much.  I returned my gear s2 3g and went to a gear s2 classic.  Also it has more to do with the phone losing hdvoice not the watch.

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number sync is far from perfect.  I liked how the gear s worked with just forwarding everything to the watch from the phone.

Exactly the issue I am having too.  For a month now, paying $10.00 a month for a service that does not work.  After weeks and hours with tech support, now they say it is a known issue...a funky code they don't recongnize prevents number sync from working correctly...but they take my money every month....without providing the service.  Now tech support says they cannot fix...MAYBE somebody will contact me in a couple weeks to fix?  Why can't AT&T fix it....before they sell a product that doesn't work to begin with?  Jeannie FRUSTRATED