New Member
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4 Messages
Connecting and replacing Samsung Galaxy watch Active2 with an active line
I had the gear 3 on an additional line before the software failed and I was forced to buy another watch. I purchased the LTE unlocked galaxy Active2 (44mm)on Amazon. I've been trying to connect it by getting the sync code with my mobile data, but no luck. It keep saying: network is unavailable, or cannot connect to your mobile data. I went to the authorize stores, called support, chatted but no one can help me :-/...I paid for two QR code eSim blue cards...still no luck. Should I try another eSim card, ask them to clear everything and try reconnecting the watch through the app? I've done everything in the book from, resetting a thousand of times for the last two days....any suggestions. Thank you so much!
ATTHelp
Community Support
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231.3K Messages
4 years ago
Hello @Harrist,
We'd like to look into why your Galaxy Active2 Watch isn't connecting to our network.
With more details, we'll be able to assist you to the best of our ability:
Please get back to us so we can work towards a resolution as quickly as possible.
Jonye, AT&T Community Specialist
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Harrist
New Member
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4 Messages
4 years ago
Hello and thank you for your feed back. Yes all the above. Still no luck. I'm going to try another watch and see what happens.
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Harrist
New Member
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4 Messages
4 years ago
The software failed on my old watch and I'm unable to boot it. How can I double check to see of it was fully taken off the network? I was told it was but I rather confirm. Thank you
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