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mtreiber's profile

New Member

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2 Messages

Monday, June 20th, 2022 3:32 PM

Can't use brand new Samsung Galaxy Watch 4 because it overheats on every call

I got this a few months back after AT&T bricked my Samsung Frontier watch with an update. This watch has never worked. I try it, it overheats. I try updates. It overheats again. It simply cannot be used as a phone watch, which is the entire purpose of this thing. Has anyone resolved its issue yet?

Accepted Solution

Official Solution

ATTHelp

Community Support

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215.4K Messages

1 year ago

We want to help point you in the right direction, @mtreiber

 

As @formerlyknownas mentioned, Samsung devices usually have one-year manufacturer warranties. You should contact Samsung Support to file a claim on your defective device.

This warranty is not applicable in any of the following cases:

1. The warranty card is not duly filled and mailed back to the service center for registration by the purchaser.
2. The completed warranty card is not presented to authorized personnel at the time of repair.
3. The product is not purchased from an Authorized SAMSUNG dealer.
4. The product is not used according to instructions given in the instruction manual.
5. Defects caused by improper use as determined by the company personnel.
6. Modification or alteration of any nature is made in the electrical circuitry / or physical construction of the set.
7. Installation / repair work is carried out by persons / agency other than authorized by the company.
8. Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine.
9. The original serial number is removed, obliterated or altered from the machine or cabinet.
10. Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit

 

Thanks for reaching out to our community! 

 

Sydne, AT&T Community Specialist

ACE - Sage

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107.4K Messages

1 year ago

The watch is under warranty with Samsung for 12 months. Contact Samsung USA directly for a warranty replacement. 

(edited)

New Member

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2 Messages

1 year ago

Is it a matter of a replacement? I keep seeing people complaining of overheating and short battery life. Will a replacement fix this or just be an endless cycle of tech support interactions?

ACE - Sage

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107.4K Messages

1 year ago

No idea, it's Samsung's watch, they warranty directly. 

The only problems I've heard of is that the watch for does not numbersync.  I haven't seen or heard of any other complaints

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