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Apple watch se will not allow the use of cellular
I have been dealing with this a few days now. I have ordered two watches. Two different lines. It will not number sync and will not allow cellular. Says my att account is not eligible. I have been to three stores. The watches were active, a plan was active. Nobody can help me. I have spent severla hours on the phone and at stores and no help. Just keep being told to return and try buying a new watch or go straight to apple for one.
ATTHelp
Community Support
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231.4K Messages
3 years ago
Hello @ackenbree,
We'd like to look into why your Apple watch isn't connecting to NumberSync or Cellular data.
With some details, we can further assist you:
Verify that Cellular Service is set up. From your iPhone, access the watch app>select the watch>select Cellular and AT&T should display in white letters under the words Cellular service.
Verify that the Apple watch is connected to your number. Make sure both devices are paired and that your iPhone is logged into iCloud. Go to your settings on your iPhone and go to the apple ID screen and at the bottom of the page select the watch. Your number should display in the device information section.
Verify that the EID, IMEI, eSIM of the watch matches on the watch app on your device. You can view these by going to Settings>General>About.
Also, use our Troubleshooting tool for NumberSync. This can discover service/technical concerns and can result in quick fixes. Just select your device and follow guided steps for NumberSync under the fix an issue tab.
Please confirm these steps and let us know what happens.
Jonye, AT&T Community Specialist
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