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Archer-Ken's profile

Contributor

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2 Messages

Fri, Mar 12, 2021 6:21 PM

Apple Watch Price Does Not Match Quote

On 2/24/2021 while on AT&T chat, Alvaro took the opportunity to inform me of Apple Watch deals.  He quoted me a price of $529.99 for an Apple Watch Series 6, 44mm, stainless steel case.  He also told me that if I purchased two of the Apple Watch Series 6 devices I would get $200 back.

He went on to explain that I would pay $17.67 plus $10 access fee per watch.  

Today I got my bill and the devices are listed at $799.99 each.  That is $270 more for each watch.

I called the AT&T support line and spoke to Angel.  She stated that she could not adjust the price and that I could no longer send the watches back because it was more than 14 days (even though I just got the bill and only noticed the difference).

I am now on hold waiting for a manager (28 minutes so far).

Thank goodness I kept a transcript of the chat with Alvaro (Reference Number:  743762675043207820)

AT&T, you can not quote someone a price of $529.99 and then bill them $799.99.  That is fraud.

Responses

Brand User
ATTHelp

Community Support

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158.5K Messages

3 m ago

Hello @Archer-Ken,

 

We're very sorry to hear that you were provided with some misinformation during your online chat with one of our support representatives.

 

Please let us know if you still have further questions or concerns after your phone call with our customer service team has been completed.

 

We look forward to hearing back from you soon!

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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85K Messages

3 m ago

Did you get an email verifying all information, prices etc? 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Fl_retire

ACE - Professor

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1.7K Messages

2 m ago

The online price was $799.00 for your watch and $200.00 off if you purchased a 2nd watch. The $200.00 would be in bill credits. 

https://www.att.com/buy/wearables/

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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