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New Member

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2 Messages

Fri, Dec 27, 2019 2:57 AM

Active 2 not number syncing to new Note 10+

My watch was number synced with my S8+ then I got a new phone Note 10+ and it won't number sync. Not sure what to do. Videos show how to do initial sync. How do you sync the watch to new phone if it has been previously synced to another phone?? It will give me a sync code on watch, but nothing happens on phone (nowhere to enter it). Thanks

Responses

Brand User
ATTHelp

Administrator

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114K Messages

3 months ago

Hello @Shenson74,

 

Allow us to lend a helping hand. What happens when you attempt to sync your watch? Are you receiving any error messages?  

 

Check out this support article on Setting up Number sync for wearables for more information. Thanks for reaching out to us. 

 

Makaela, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

2 Messages

I get a sync code on my watch, but nothing happens on my phone. There is nowhere for me to enter the code.
Brand User
ATTHelp

Administrator

 • 

114K Messages

Hey there @Shenson74!

 

Let's look into syncing your watch to your new device. We like to know more about your experience.

  • What is the make and model of your watch?
  • Please confirm that any required software updates are completed.
    • If the latest software isn't installed, your wearable may not display NumberSync options.
  • Set up doesn't work unless you're using the AT&T user ID associated with the primary device (smartphone) CTN you're attempting to sync to the wearable.

Make sure you haven't temporarily suspended/disabled the service via myAT&T:

  • Log into att.com/myatt.
  • Select My plans, devices & features.
  • Select Manage my devices & features.
  • Select Manage wearables with NumberSync.
  • Confirm NumberSync toggle is set to On.

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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