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New Member

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3 Messages

Wed, Apr 29, 2020 3:36 AM

Unlimited Elite and cant access hbo

I did what i was supposed to do, downloaded hbo go, chose att wireless/watch tv, tried to sign in with my att credentials, and get error

Signed OutWe’re having trouble verifying your access to HBO GO with your TV provider.

It appears that your AT&T WatchTV subscription does not include HBO. Get HBO in your WatchTV package by upgrading to an AT&T Unlimited & More plan.

(Edited)

ATTHelp

Community Support

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176.5K Messages

2 y ago

Hello, @chris15071!

We'd be glad to help you redeem your free HBO! When you signed up for the Unlimited Elite plan, you should've received a validation link in an invitation email or AT&T free SMS welcome message.

 

Click on the link and log into your myAT&T with your credentials. Please follow the prompts to redeem your HBO. Let us know if you need more help.

 

Mike, AT&T Community Specialist

New Member

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1 Message

I have the same problem , never received and email or text . Please send me link. Thank You

New Member

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3 Messages

@ATTHelp Still have not received a link to click on via text or email to activate HBO. I have also chatted with an ATT rep, they did not know what they were doing. They said they would escalate for me, however, did not provide me with a ticket number, they said someone would reach out to me within 48 hours. I have heard nothing. I own all of my phones and am going to go to Verizon if I do not get this resolved.

New Member

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2 Messages

@ATTHelp Never received an email or sms. Can't use WatchTV, can't use HBO Go. I "upgraded" my planand can't use any of the upgrades. Any solution other than Level 1, wait for email and/or reinstall the app?

New Member

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2 Messages

@ATTHelp I also have the same issue as the OP. I did get a text telling me I had free HBO when I first upgraded to elite, but there is nowhere for me to activate it on myatt.

New Member

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2 Messages

2 y ago

I’ve had the exact same issue. Been on the phone with ATT three times now and still do not have it resolved.

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