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2.6K Messages

Fri, Oct 11, 2019 3:38 PM

Can't Stream AT&T WatchTV - Help from AT&T


Solutions For You


If you are having trouble watching AT&T WatchTV, check out some fixes below. 


Before you can stream, set up up your account

During setup, you can choose a free add-on. 

  1. Set up your account now.
  2. Enter your existing AT&T ID or create one if you do not have one. 

If you have an existing AT&T ID and cannot remember it, find your ID now. With AT&T WatchTV, you can only stream one device at a time. 


Heads Up: You will need a qualifying plan to stream. Check your number now


Make sure your password is right

We all forgot our passwords. I am guilty of it too. It is one of many reasons why we can't sign into our email, apps, and sites. 

Reset yours now


Other things to try

Your password is right, you have the right plan but still can't stream. Try the following:

  • Uninstall and reinstall the app
  • Make sure you have the latest OS for your device 
  • Make sure your devices timezone settings are set to auto 
  • Restart your device

Heads up: If your device is rooted or jail-broken, the app may not work correctly. AT&T offers no troubleshooting support for this. 


The extra stuff

If you are wondering what channels are included, how to sign up for premium service, how to redeem spotify or other subscriptions, check out our AT&T WatchTV FAQ page.


ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support


2.6K Messages

2 y ago

If you are having trouble signing in to WatchTV, check out the info above. 


ChrisZ, AT&T Community Specialist 

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.