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corbittl's profile

Contributor

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2 Messages

Thu, Nov 28, 2019 5:05 PM

Cannot login to AT&T TV app on phone FireTV

Hello - I could use some assistance.  I am currently unable to login to the AT&T TV now app on my Samsung Galaxy phone or into my Amazon FireTV.  I am able to login to the AT&T TV now account online on my computer.  Why one and not the others?

Accepted Solution

ATTHelp

Community Support

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179.8K Messages

2 y ago

We just wanted to check in and see if you were able to get logged into your other devices. If not, please let us know so that we may further assist. Thanks. 

 

Charles O. Community Specialist 

ATTHelp

Community Support

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179.8K Messages

2 y ago

Hello, @corbittl

 

Thanks for reaching out with that information. 

 

In cases where you can log into one device, but not others. You'll want to make sure you are using correct user id and password information. The next step is to clear both the cache and data from your Amazon and Samsung devices, so that when you go to log in, you won't run the risk of using any old log in information. Use the same information you use with your pc once that step is done.

 

If you are still not able to log in to those devices, respond back so that we may further assist.

 

Charles O. Community Specialist 

Contributor

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2 Messages

2 y ago

Using the correct login. Nothing is working.
ATTHelp

Community Support

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179.8K Messages

2 y ago

@corbittl

 

Thanks for getting back to us with that information, we can still help. Howevever we'll need to dig a little deeper. Look for a reply from us in your fourm inbox with further instructions. 

 

Charles O. Community Specialist 

ATTHelp

Community Support

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179.8K Messages

2 y ago

This is just a quick outreach to let you know that we are always here to help. When you are ready, get back to us with the information requested. 

 

Charles O. Community Specialist 

Contributor

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3 Messages

2 y ago

I can't not login in to free watch free tv. Can you help me w/ this problem?

Contributor

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3 Messages

2 y ago

Still can't login in. The site continuously tell me that you have locked me from signing in.

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