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Contributor

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1 Message

Wed, Nov 28, 2018 3:10 AM

AT&T Watch TV Login Loop

I've tried multiple times to log onto my Watch TV account. I'm supposed to get it for free with my plan, but I hav en't even been able to log in. 

Anyone have any solutions to this? I've noticed I'm not alone in this issue.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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140.5K Messages

2 years ago

Hey @itsale,

 

We want to get you streaming WATCH TV!

 

What wireless plan did you upgrade to? Please make sure you have verified your account after upgrading to an eligible wireless plan.

 

Let us know if you have any additional questions or concerns!

 

Dan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

It doesnt work. I clicked on  the link, send the code to 2885 and got a message that it was verified, i have unlimited plan and that I can now log in, but the log in loop still continues. 

Contributor

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3 Messages

2 years ago

I have the same issue.

Contributor

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3 Messages

2 years ago

Yes, same here.  I feel it is manipulation of ATT to get customers to click on the button to add more upgrades. Not acceptable!

Contributor

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1 Message

2 years ago

I have the same problem. I can logon and watch shows on my cell phone app, but whenever I try to logon to the website from my laptop I get sent to ATT login help page. I started a chat with an ATT rep and they changed my username because they said using the whole email address could cause login problems.I gave it a few days and tried logging in again and still get the same loop of logging in to the watchtv website and getting sent to ATT help page... so frustrating

Tutor

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2 Messages

2 years ago

I tried the solution tested the word they sent me to 2883, and nothing happened. 

Tutor

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2 Messages

2 years ago

I tried the solution. It didn't work. 

Contributor

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1 Message

a year ago

Having same problem 

Tutor

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2 Messages

a year ago

I have the exact same issue. Must have verified 10 times.

Tutor

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2 Messages

a year ago

I have had the same issue since I got this service a couple of months ago. Very frustrating!!

Tutor

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5 Messages

a year ago

Same issue here. Can't login from Chrome (on my PC), nor my S10 (Android), nor my iPad (latest iOS). Login redirect loop or it says invalid login. Changed info twice using password manager to save info. Pretty annoying and support clearly isn't aware of the issue.

Tutor

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7 Messages

a year ago

After two hours on the phone with "AT&T Web Assistance" and the great rep toggling between my phone call and the Watch TV rep through a chat interface (the ONLY comms mechanism for him to help me), I was told that my problem was associating my phone number (AT&T Wireless) to my Watch TV account AND that the problem was 'escalated' AND that I should expect an e-mail from WatchTV by "the end of the day" telling me issue was resolved and that I could login. To date, NO e-mail. No solution. No way to login or ever use the service.
I am a DirecTV user since the beginning, a U-Verse ISP customer for over 4 years AND a AT&T Wireless (Premium +) customer.

Contributor

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1 Message

a year ago

I keep getting sent to "a bad request" when I click on verify my account.

 

Contributor

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2 Messages

a year ago

I don't understand how/why this is marked as "resolved." The problem is that AFTER my number is successfully verified, it sends me into a loop telling me to login with my WatchTV ID by clicking on a link that loops me back to the same page I am on.

Contributor

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3 Messages

a year ago

Why do companies do this. Its so unfair to the public. That the company would lie like this. Not matter how many complaints you get. There is no solution to this problem.

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