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Bgrumpy20's profile

Contributor

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1 Message

Wed, Jul 25, 2018 1:22 AM

Why can’t I signup for premium add on with my unlimited & more premium plan?

I have spent over 4 hours on the the phone with “customer service” representatives trying to resolve my issue. The couple of I talked to that also live in the U.S understood my problem but apparently did not have authorization to fix the the problem. All others might as well be malfunctioning rebots!

 

I upgraded from my unlimited & more plan to an  unlimited & more premium plan a little over 2 days ago. I was told it might take up to 48 hours for the upgrade to take effect. First of all this seems ridiculous. Anyhow I waited the 48 hours and suprise, still not working. Surely I am not the first customer to upgrade from one unlimited plan to the other! I am beyond frustrated at this point, and might just buy out my contract and take my service elsewhere!

nipulc

Scholar

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130 Messages

3 y ago

I'm on day 24 of this issue - SIgned up for Unlimited & More Premium Plan on 6/30.

 

Still can't verify my number, access WatchTV or HBO.

 

Just keep getting generic private messages on this forum from someone named Robert saying "they're still working on it"

 

What a loser company.Private_Messages_-_AT_T_Community.png

 

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