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Contributor

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3 Messages

Thu, Jun 6, 2019 11:07 PM

What happened do Hallmark Drama channel. We were getting it. It is highlight as chnal we should get

We were getting Hallmark Drama and now we don't get it even though it is highlights like we should still be getting.  WEWANT THIS CHANNEL BACK!!!!  WE LIKE SO MANY SHOWS ON THIS CHANNEL

PLEASE GET IT BACK.  WE ARE PAYING FOR IT.

 

LISA AND GARY MICHAELS

 

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Brand User
ATTHelp

Community Support

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132.7K Messages

a year ago

Hello @Garymichaels,

 

We'd love to help! Please let us know if you are talking about DIRECTV or DIRECTVNOW. Thanks! 

 

Tim, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

a year ago

Directv
Brand User
ATTHelp

Community Support

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132.7K Messages

a year ago

Hi There @Garymichaels,

 

Hallmark Drama is a great channel. We would love to look into this for you.

 

Can you please tell us what error message or error number you are getting when you try to access the channel?

 

 

Matthew, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

a year ago

It is Chanell 564 HLDRM. WE have always has the Ultimate Package and recently when I called to lower our bill they sugessted lowering our package to Choice but we would lose a few channels. I asked about Hallmark Drama and Oxogen HD and they said those are included in the the Choice package. I was reluctant to lower our package because I did not want to lose our HD FREE for LIFE ($10) off of our bill because I was told in the past that the free HD for LIFE is only in effect if you have Ultimate package or higher. This representative assured me we would still be able to keep our HD free for life with the choice package. He assured me the Hallmark Drama is included with the Choice packed so I agreeed.
the problem is now we don't get the highlighted channels OXGNHD or Hallmark Drama anymore and we have lost a few others I am not that concerned about so far.

If the could be restored on our account I would really appreciate it. I looked on the community forums and a could of people said that channel OxegenHD and Hallmark Drama and a bunch others were dropped due to a contract dispute of some sort so I am not sure what is going on and not sure if I should check with tech support.

Thank you for your help

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