Very Dissatisfied with DirecTV Service
I’m very dissatisfied with DirecTV customer service. I purchased a 4k TV to be added to a new addition to my house. I called customer service to have an additional box added and wires run to the new room. The technical came to the house, ran the cables and installed a new box to my TV. All was good until I tried to view a sports channel in 4k. I received Error code 921 and was told to call 800-531-5000. I called the number and gave the error code. At that point I was told I needed to specify I wanted 4K service before the technical came to install the new line. As a customer how would I know that I needed to specify I needed a different box for 4k? Since I didn’t have a 4K TV until now I though the 4K signals would work when a 4K TV was added to the line.
So now I’m told that I can either pay to have another box installed or wait a year until it’s covered under my current plan. I’ve been a DirecTV customer since August 2006. I’ve had the DIRECTY Protection Plan for years and never had one time to use it……what does it protect me for? In fact at the end of the call as I was asked did I want to upgrade my package? REALLY?
I’m seriously considering dropping DirecTV as soon as the my current plan expires