Unlimited Plus Plan with AT&T but unable to access free HBO
I have had AT&T for 10 years now and I was upgraded to the unlimited plus plan for all 10 of my lines. I have gone to the store, contacted representatives via chat, and via phone in regards to why I do not get access to the free HBO that comes with my unlimited plus plan. AT&T is has become the worst costumer service in this situation. I have tried in the last 6 months to speak to some one about the situation and repeated was escalated to a claim with a reference number . After my 5th attempt, I still have not heard from them. I just wanted to know if any other customers out there is having the same problem. Why is it that I have the unlimited plus plan but have no access to HBO and when I do that phone number link they tell me my plan is not eligible. [Per Guidelines: Keep it Relevant and Appropriate].Please let me know if you are denied access to HBO when you have the unlimited plus plan too!