Shop Now, Avoid Delays - Get Our Best Holiday Deals!
Keedron's profile
#1 Star!
The 5th element!
10th stratosphere!



16 Messages

Sat, Dec 29, 2018 2:12 AM

Unable to add WatchTV and Premium choice going on 5 months

  AChanged to unlimited and more premium Plan on August 8, 2018.

 Since that time, I have been unable to activate my watch TV 30 channels and make the premium selection. Have spent over  50 hours on this problem between AT&T reps and watch TV reps and managers. I have had open cases with both AT&T and still have a current open case with WatchTV. My file should show multiple contacts and Chats with watch TV and AT&T. Just today I received a message that said I should go and enjoy my 30 channels and make my premium selection. Once again it failed. I spent three hours in chat today which I have documented in the transcript, and I was transferred eight times during this chat. They said that my problem would be resolved today. It was not. I was sold a product that I have not received even after multiple, multiple attempts.  Who can resolve this issue?  No problem should take 5 months for resolution. Any help appreciated



2 Messages

2 y ago

ive been dealing with the same since march 8 did you get any resolution at all?

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.