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Slewra's profile



1 Message

Sun, Jan 6, 2019 12:26 AM

Signing into HBOGo on a Samsung Smart TV

I am attempting to access HBOGO on my Samsung Smart TV.


I have the Samsung app, it gives me the activation code.  I go to my browser.


It says enter email.  My login is not an email address so I enter my login and password.  It says enter a valid email address.  BUT MY LOGIN IS NOT AN EMAIL ADDRESS!!!


I have tried to change my login to an email address but it is tied to my ATT account and my DIRECTV account.  This is beyond frustrating at this point.  I spoke with customer support about this months ago but got so frustrated because Tom Smith (exaggeration) in India couldn’t follow what I was clearly explaining.




Community Support


175.8K Messages

3 y ago

Hello @Slewra,

We can help! Since we have to take a closer look into your account for this, I've sent you a private message requesting your account details. Check your forum inbox (envelope icon at the top) and let's continue the conversation there!

Greg, AT&T Community Specialist

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