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runnings's profile

Contributor

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3 Messages

Thu, Dec 6, 2018 10:09 PM

my new promotion wasen't documented on your end when i called and now my bill has increased

I am a very  unhappy customer. I switched to at&t because of there service and affordable fees. I knew my promotion was ending  in October and I called before it expired to set up a new affordable package. I just got my bill and it is costing me $20.00 more and says my promotion has expired. I called to follow up since i should have been on a new plan and spoke to Mary and some manager Rolly who said there is no documentation of my phone call setting up a new plan for when my was expiring. I have called every year to find an affordable plan and I did it this year as well. Now I am told there is no new promotion and basically my loyalty doesn't matter any more and there is no way to save me money. My budget as a single mom has no room for adding more to my bill that is why I am on top of it with my promotion expiring. The manager was NOT helpful or working with me to help me save $ with the plan I currently have and they work for my family. I feel so unappreciated as a customer and unless they want to pay my bills I am on a budget and can not afford to increase it. I rather not look into another service but if no one is willing to help me then that is what I will do. pls email rxxxxxxxx@gmail.com so I can discuss my account. I asked for a corporate number and he was not helping me speak to any one above him. I would appreciate a response asap.

Thank you, Roxanne

ATTHelp

Community Support

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175.8K Messages

3 y ago

Hey @runnings,

 

We want to look into your billing increase! Please let us know if this service is in regard to WATCH TV or DIRECTV NOW streaming service, or if it pertains to cable services like UVERSE or DIRECTV (satellite).

 

We look forward to addressing this issue for you!

 

Dan, AT&T Community Specialist

ATTHelp

Community Support

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175.8K Messages

3 y ago

Hello @runnings,

 

We haven't heard from you! If you're still needing assistance, please provide us with the information requested above.

 

We're here to help!

 

Dan, AT&T Community Specialist

Contributor

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3 Messages

3 y ago

Hello, I am still needing assistance.I am not sure who to contact. I would like to speak to someone directly or receive a contact email or phone number.

Thank you, Roxanne

ATTHelp

Community Support

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175.8K Messages

3 y ago

Hi @runnings,

We want to make sure you get the proper assistance for your billing concern. Let us know what service you have with us, so that we can get you in touch with the right people.

Greg, AT&T Community Specialist

Contributor

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3 Messages

3 y ago

I am using cable and internet with at&t. I am looking to find a way to stay
on the same payment cycle that I had with out the increase. I called before
my promotion ended to get quoted a new payment that was even saving me
$5.00 but now there saying it was not recorded.Every year I wd call and
take care of it before my promotion ended. I want to stay with the channels
that I currently have without having to pay more. At& has always worked out
an affordable payment until now.
Please give me a name and number of someone I can reach out to.

Thanks, Roxanne
ATTHelp

Community Support

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175.8K Messages

3 y ago

Hi @runnings,

 

To fully assist with this issue further, we will need to look over your account in more detail.


I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!


Dee, AT&T Community Specialist

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