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K

New Member

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1 Message

Mon, Jul 6, 2020 1:18 PM

Can't access WatchTV Channels

I recently upgraded from Unlimited Starter to Unlimited Elite (with HBO Max). When I log into the WatchTV app either on my computer or TV, I only get HBO channels, all other channels are gone. How can I get back the 30+ channels I had before? 

ATTHelp

Community Support

 • 

176.6K Messages

1 y ago

Good evening @kmc02132,

 

Thank you for reaching out! The Unlimited Starter plan came with the WATCH TV service. Then, the Unlimited Elite plan comes with HBO MAX which is why only HBO content is available when you login to WATCH TV.

 

We apologize for any inconveniences you have experienced. Please reach back out if there's anything else we may assist you with.

 

 

 

KristinA, AT&T Community Specialist

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