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legends92
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Teacher

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6 Messages

Thu, Aug 8, 2019 4:06 PM

AT&T WatchTV - HBO Go Login Issue

I have the WatchTV + HBO package. I have an AT&T WatchTV account and can successfully login to the https://www.attwatchtv.com website.

 

Via HBO Go, I select "AT&T Watch TV" for the provider which automatically directs me to a login page. I type in my AT&T Watch TV ID and password, but I keep on getting a "Something went wrong!" error. I have tried this on the HBO Go iOS App, Chrome on Windows, and Chrome on Mac.

 

What am I doing wrong?

ATTHelp

Community Support

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179.8K Messages

2 y ago

Hey there, @legends92!

We're happy to help you with your HBO login! I am sending you a Private Message to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

 

Mike, AT&T Community Specialist 

New Member

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4 Messages

10 d ago

Turn off your home router for about 60 seconds and then restart it to see if that fixes the download stream. You can turn off your modem for up to 30 seconds and then restart it. You will need at least 3Mbps download speed to access content on HBO Now or HBO Go.

(edited)

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