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Tutor

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5 Messages

Sat, Dec 1, 2018 7:24 PM

Wireless receiver: "U-Verse signal has been lost"

I have two wireless receivers. This issue happens only on one wireless receiver regardless of what TV it is connected to. I have done all the restarts and such and the issue still exists. 

 

Two scenarios

1. If a channel is being recorded and I select the channel on the wireless receiver with the issue, a blank screen appears and then after a few seconds, the message 'U-Verse signal has been lost' appears.

 

2. If a channel is being watched on the wireless receiver with issue and I go to any of the other TV's (DVR and wireless without issue) and go to the same channel, the channel on the wireless receiver with issue will get the 'U-Verse signal has been lost' message.  If I switch to a different channel on the other TV, the channel begins to work again on the wireless receiver with the issue.

 

Anyone have any suggestions on how to fix or which piece of hardware is the issue (i.e. gateway, dvr, wireless router, ...)?

 

Thank you.

 

 

 

 

 

 

Responses

Brand User
ATTHelp

Community Support

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140.6K Messages

2 years ago

Hey @absavino,

 

Let us see what we can do!

 

We may need to swap it out. Since this is account specific, we'll have to to continue this conversation in a Private Messages (PM). Check your forums inbox by clicking the envelope on the top right of the page, look for a message from ATTCARES, and respond with the requested information.

 

We look forward to assisting further!

 

Rury, AT&T Community Specialist

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Contributor

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1 Message

2 years ago

I have the exact same issue! Would love further help. Thanks.

_xyzzy_

Expert

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15K Messages

2 years ago

Anyone have any suggestions on how to fix or which piece of hardware is the issue (i.e. gateway, dvr, wireless router, ...)?

WAP???

 

Out of curiosity what are the model numbers of the gateway, WAP, and wireless receivers, and dvr?  How many signal strength bars show on the problem wireless receiver?

teetertotter

ACE - Teacher

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574 Messages

2 years ago

Having to replace a wireless DVR happens and we have 3 of them.  One was replaced a year ago and that one was hard wired using RJ-45 connector cable from the Gateway to the DVR.

"Helping Others" 

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Contributor

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2 Messages

a year ago

This happens for me each time i change the channel, or even after watching the same channel - it happens every 45 minutes or so.   We've made multiple calls to AT&T and they've replaced everything but the problem persists.  Moving back to Spectrum. 

teetertotter

ACE - Teacher

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574 Messages

a year ago

I had some problem last week, lost signal, TV freezing, etc on 2 of the 3 wireless receivers.  The third one is with CAT5 wire.  Our ATT Tech here in town, said that ATT sent some change to the modem that effected the wireless and had the solution.  He wired a separate little box from the Modem/Gateway that sends out our Wi-Fi signal.   He also programed some change in the main modem box.  Long story short.  He did this this past Monday.  The Wi-Fi signal is even stronger via computer internet connection.  Wife and Son have not experienced any more problems with their TV's.

 

"Helping Others" 

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New Member

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1 Message

a month ago

We have the exact same problem and the switching from channel to channel will fix it for a few minutes.  Have called many times and had techs come out to switch out the hardware but problem still exist.  It seems as though teetertotter  got closest to a solution than any posts I’ve read. Any idea what the programming changes on the main box were?  Very frustrating!!!

JefferMC

ACE - Expert

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18K Messages

a month ago

Sounds like teetertotter was one of the experimental installs where AT&T tried to use the Gateway to function as the WAP for the wireless receivers.  The experiment didn't go well and it didn't become a standard configuration.  You probably already have a separate WAP; if you don't, then you should call in and complain about your Wireless Receiver performance and point out that you never got a WAP.

If you do have a separate WAP, I'd advise you to be sure that it's at least 3 feet from your Gateway and as close to your TV Receivers as you can manage.  Also, if you haven't already, do try the "whole house reboot:"

  1. Unplug all AT&T Gear.
  2. Plug in the Gateway, let it come all the way up.
  3. Plug in the DVR, let it come all the way up until it's working.
  4. Plug in the WAP, let it come all the way up.
  5. Plug in each other TV Receiver, one at a time and letting them come up before plugging in the next.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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