
Contributor
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3 Messages
Why is my profile 3HD 1SD and how do I upgrade it?
I am only able to record/watch 3HD shows, and my 4th has to be in SD. How do I change my account profile so I can record 4HD shows at once? I have u450 with HD and i believe Max plus internet. I don't see what I shouldn't have the highest HD recording capabilities when I have the highest cable offered.
ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Hi @samcollier21,
I am sorry about the issues you are having with your HD stream, but I will be happy to look into that for you. I will be sending you a private message, so be on the lookout for it.
-David T
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rdljr
Guru
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921 Messages
9 years ago
The Max Plus has a 25/2 Profile. Assuming 1 HD Stream is 6Mbps, then 6x3 is 18Mbps. 1SD stream is 2 Mbps. If you had one more HD stream, your internet when all HD streams are in use would be 1Mbps. So you have to upgrade your speed to get a higher profile.
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samcollier21
Contributor
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3 Messages
9 years ago
Ok so basically it has nothing to do with the uverse (TV) but everything to do with internet. Weird. What if I only had cable and NOT internet? I wouldn't be able to record anything in HD?
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rdljr
Guru
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921 Messages
9 years ago
It's related to how far you are from te VRAD. If you just had TV, you would get the profile for the highest speed available at your address. So if you had Max Turbo or Power available, you would get 4HD streams. If you upgraded your speed, you would have 4HD
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samcollier21
Contributor
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3 Messages
9 years ago
Thank you for the information! I am working with David to fix the issue right now!
Thanks for your help!
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rdljr
Guru
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921 Messages
9 years ago
Good! I'm sure David will fix the issue for you. He's helped me tremendously over the past year I've had U-verse
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rdljr
Guru
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921 Messages
9 years ago
So if I downgraded my internet speed from Power to Max Plus, what would my profile be? 3HD or 4HD
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rdljr
Guru
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921 Messages
9 years ago
@my thoughts I have bonded pair Power and I noticed that one line's stats are a lot worse than the other's. Is there a way ti change the pair line 1 is coming in on without calling a tech, or do you need to change sonething at the VRAD also?
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