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Tutor

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7 Messages

Wed, Mar 13, 2019 7:06 AM

Why do I lose service for 3 hours every night

67CDD2A5-9AB8-4E02-9396-C7AD885DEE50.jpegEvery night around 11p I lose svc for 3hs

 

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browndk26

ACE - Professor

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2.1K Messages

a year ago

If you haven’t already, do a whole house reboot. Unplug all stb’s and the gateway. Plug in the gateway and let it fully reboot. Then dvr, full reboot, each stb until all done. If you still get the problem. Unplug all stb’s except the dvr. See what happens over the next few days. If still happening, get a replacement gateway. If still happening after that, get a new dvr. 

 

Or as @_xyzzy_ said, call for a tech visit to check everything in the house. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

_xyzzy_

ACE - Expert

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15K Messages

a year ago

Just to be clear here.   You moved the problem box and now the problem still continued on that same problem box but now in another room tv? The "good" box you moved into your room still has no problem?  If so while I can't imagine what could cause such a thing (some kind of interference that only that one receiver is sensitive to???) when in doubt, replace

 

It would be more interesting if the problem was still on the tv now attached to the "good" receiver now in your room.  That would point to some kind of (very) localized limited range interference (on some kind of timer) in that room.   That could be a harder problem to figure out since it's not a box problem.  I only bring this up to further support that your "yes" answer means that the problem follows only the one box no matter where it is moved to.

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Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
_xyzzy_

ACE - Expert

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15K Messages

a year ago

Did you try selecting the restart like it asked?

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This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

a year ago

trust me...this has been happening for 3 weeks,  I've done EVERYTHING that ATT troubleshooting has suggested X's 16

_xyzzy_

ACE - Expert

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15K Messages

a year ago

In that case call tech support (800-288-2020).

___________________________________________________

This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

a year ago

yes. Many many times. Just keeps looping back.

Tutor

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7 Messages

a year ago

UPDATE:

      aasdfdsdf.JPGasdfafasdff.JPG   

Had an AT&T/ Universe tech come the other day.  OH BOY!  He moved the modem from above the entertainment area to the back of the tv.  I questioned how this is going to solve the issue with my connection in my room shutting itself down every night at exactly 11 pm and resume at exactly 2 am,  with the error message of " A network setting that has been changed?"  He had no answers and can't be here when it is happening so late in the evening.  He didn't even offer to install a new receiver to see if that would work.  

I offered to send him the screenshots above to possibly show his IT dept. He declined that offer.  

conclusion:  PROBLEM NOT RESOLVE. 

_xyzzy_

ACE - Expert

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15K Messages

a year ago

Do you still have an internet access during this time?

___________________________________________________

This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

a year ago

Not when I lose service at 11 pm. It does engage within minutes, but very bumpy.
Mind you, this only happens in my room. The other two units in the house never had a problem.

_xyzzy_

ACE - Expert

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15K Messages

a year ago

The other two units in the house never had a problem.

If yours is not the dvr can you switch with one of the other non-dvr boxes to see if the problem is specific to the one box?

___________________________________________________

This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
browndk26

ACE - Professor

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2.1K Messages

a year ago

That piece of info about it being one unit would have been good to know before now. Did you tell the tech that?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

a year ago

Thank you. I will do the switch and post the results

Tutor

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7 Messages

a year ago

yes

Contributor

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1 Message

a year ago

DirectV keeps playing games on my computer...They keep changing things on my settings and shutting my computer off. Something must be done!!! I have called them constant and they think it's a joke...They keep installing Directv towers and printers. I can not use my computer because they shut it down and keep making things big and small...I am going to put and add in the paper about this and send this out on the computer so every one knows about it and stops using them and will add that i go hooked up with them with AT&T...I had enough

Tutor

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6 Messages

a year ago

I am in same biat, ATT Uverse is the worst, I have had their crappy service for 2 1/2 years and it constantly goes out, customers shouldnt have to reset their receivers all the freaking time, but thus is at&ts plan, they are trying to phase out uverse and get everyone to go to dish, which is funny seeing not everyone has a place to put a darm dush nor does everyone have a south facing view which all dishes need. This company sucjs in my book, tired of paying huge bills for intermittent service. Im now demanding reimbursement fir each day ny service has gone out, why pay for something that didnt work correctly. Appalling company!!

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