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Contributor

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1 Message

Thu, Oct 15, 2015 2:06 AM

Why can't I watch recorded shows on other devices?

If I recorded shows on my TV, why can't I watch them on my iPad?  I even have a "watch" button, but clicking it does nothing.

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JefferMC

ACE - Expert

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17.7K Messages

5 years ago

 

Clicking watch is supposed to start streaming that show from the online library available whether you've recorded the show or not.  Does streaming normally work from your app if you pick it some other way?

 

You cannot actually watch the show streamed from the DVR on the mobile device; that has to be done from a TV.  The watch button on the recorded shows menu is a convenient way to watch a show that you're interested in (because you recorded it right), but it doesn't actually come from the DVR.

 

You're like the sixth person to ask this sort of question this week.  Normally we get one a month. 

 

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Accepted Solution

Official Solution

gr8sho

ACE - Professor

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2.1K Messages

3 years ago

Some additional points should made.
While Comcast allows streaming DVR recordings, it's usually not advisable on a metered connection such as wireless cellular.  Streaming video using Uverse app in similar scenario does not count against data allowance.

If on a Wi-Fi connection, in addition to using the uverse app to watch live streaming or on demand content, almost every broadcaster has their own app and every one I've sampled has entire repertoire of a series on offer.

Nevertheless, I too would like the option of watching DVR recordings on a connected device, and I let AT&T know every time I answer the survey presented to me by the Uverse app.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
aviewer

Expert

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10.1K Messages

5 years ago

@floweed - As jeffer says, there have been a spate of posts with this same question. I wondered if it is the same person raising the profile or maybe it is the next big thing.

 

You can watch your recordings on your ipad, just not via the u-verse app- you need a slingbox app - https://forums.att.com/t5/U-verse-Applications/Watching-Recordings/m-p/4326986#M6330

Tutor

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1 Message

4 years ago

This is really disappointing, I downloaded the ATT app on my Ipad and android because I really really didn't want to miss American Horror Story. Then, I wasted about an hour trying to figure out how to watch the recording on my Ipad and/or Android. Since I was traveling, I was soooooo excited to have access to this wonderful feature. To my surprise ... the apps WILL NOT play recordings!!!!!!!! How misleading! !!! ATT you really need to inform your customers that this feature is NOT available away from home! !!!

Contributor

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1 Message

4 years ago

The reason this person may be asking and the reason I'm here researching this issue is, personally I was able to do it previously with Comcast. The smirk (apparent ) in your  response sounds like we're looking for a "new" technology, it is not. Why not is my second question. 

 

Contributor

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1 Message

4 years ago

You can watch any recorded show on Comcast xfinity. Why can you on att?  

Contributor

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1 Message

4 years ago

I have run into the same problem. It seems I used to be able to watch whatever was recorded on my dvrs before on my ipads, laptop, and phones when on the same wifi network. Now it does not let me. Yes, I have whole home, I have it set to share, watch, and record from external devices, and still nothing. No, I do not have a genie setup in the house. I'm running 3 HD DVRs on a whole home setup (cheaper and I can record/watch more shows).

JS1951

Teacher

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12 Messages

4 years ago

Come on AT&T, what's wrong with your technology?  I have two homes, one with U Verse and one with FIOS.  I can watch anything recorded on my FIOS DVR from anywhere in the US while traveling.  Get with it or I'm going to shift to Xfinity at my U Verse house.

Mentor

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55 Messages

4 years ago

AT&T just doesn't give crap! It is time to get mad as Hades!

JefferMC

ACE - Expert

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17.7K Messages

4 years ago

This is not an advertised feature of U-verse TV.  It is an advertised feature of DIRECTV.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JS1951

Teacher

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12 Messages

4 years ago

Excuse me.   We don't care what AT&T is advertising.  We care about what we get for our money compared to what others provide.   Currently I'm getting much more capability from FIOS and for a lower monthly cost.   Note that both my FIOS and U Verse plans are past their introductory offers and have similar channel lineups.  

JefferMC

ACE - Expert

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17.7K Messages

4 years ago

Certainly you have to make decisions on what gives you the best fit for your money.  But complaining that a service doesn't give you what it doesn't claim to give you is tilting at windmills.  If you like FIOS better, then by all means, use FIOS, since you seem to be one in the half-dozen or so neighborhoods in Dallas where you actually have that choice.

 

Oh, but wait... you're not in Dallas.  Hadn't heard that Verizon was expanding FIOS at all, let alone into AT&T U-verse territory outside of Dallas.

 

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

4 years ago

Maybe because att advertises you CAN, and the tech at the store argued with me, and INSISTED you can. He's wrong and here we are with att trying to get us U-verse people to switch to Direct tv, which att currently advertises you can watch your DVD shows from anywhere on any device.

 

Contributor

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2 Messages

4 years ago

Yes, it was. That's how I found out about the app at the time. Now, att says the same about Direct tv, which is why I won't bother to switch to Direct, too much hassle.

Contributor

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2 Messages

4 years ago

I feal ceartain I was able to watch some of my DVR content away from home, just called my wife to figure out the problem she was felt certain there was limited access in the past. Calling customer support is worse there going to the dentist to have a tooth pulled. 

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